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Enhance Customer Engagement and Operational Efficiency

3 weeks ago

Melbourne, Victoria, Australia beBeeExperience Full time $90,000 - $120,000
Customer Experience Consultant

Kytec is a leading digital transformation consultancy seeking an experienced Customer Experience Consultant to join our team. This role involves consulting, facilitation, design, development and implementation of innovative customer solutions across various industries.

The successful candidate will have extensive experience in CX, Contact Centre, or digital transformation consulting. Strong technical skills in Cloud Contact Centre platforms (Amazon Connect, Genesys Cloud CX, Cisco Webex Contact Centre, Zoom Contact Centre) and On-Prem solutions are essential. Additionally, exposure to customer engagement analytics, speech/interaction analytics, and Workforce Optimisation tools is required.

Key Responsibilities:
  • Design, develop, and implement solutions that enhance customer experience and operational efficiency.
  • Partner with clients to design CX transformation strategies and roadmaps that connect technology investments to measurable business outcomes.
  • Translate business requirements into scalable, secure, and high-performance technical solutions.
  • Articulate product features in voice, digital channels, CRM integrations, virtual agents and AI capabilities.
Requirements:
  • 3–5+ years' experience in CX, Contact Centre, or digital transformation consulting.
  • Excellent written and verbal communication skills, with the ability to engage with client Senior Management / Department Leads as well as other Contact Centre Operations experts.
  • Collaborative team player with autonomy and accountability.
Benefits:
  • Competitive remuneration packages.
  • Professional development and certification opportunities.
  • A flexible working environment that supports work-life balance.
  • The chance to work on cutting-edge CX projects with industry-leading clients.