Operational Efficiency Specialist

1 week ago


Melbourne, Victoria, Australia beBeeServiceDesigner Full time $600

Job Overview

We are seeking a highly skilled Service Designer to improve operational efficiencies and business process streamlining.

The team focuses on enhancing processes through service design, re-engineering, and continuous improvement approaches, utilizing service design methodologies in the delivery of change.

Key Responsibilities:

  • Collaborate with the team to execute a roadmap of design-led initiatives that enable service outcomes, including research, analysis, and identification of service challenges and opportunities.
  • Develop and communicate innovative service concepts that illustrate all components and touchpoints of a new or enhanced service, leveraging human-centered design principles.
  • Conduct quantitative and qualitative user research to develop current and future-state service enhancements.

Required Skills and Qualifications:

  • Human-Centered Design, User Research, and User Experience background.
  • Personas and journey mapping expertise.
  • Ability to synthesize complex information and make informed decisions.

Benefits:

This is a long-term engagement with flexible work arrangements and policies. Australian Citizenship is mandatory for this federal government agency.

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