Customer Service Coordinator
2 hours ago
We are seeking a highly skilled and experienced Customer Assistance Coordinator to join our team at Australia Wide Engineering Recruitment. As a key member of our Customer Assistance South Pacific function, you will play a critical role in supporting clients and ensuring the smooth processing of customer orders.
Key Responsibilities- Act as the single point of contact for assigned customer accounts, managing the entire order life cycle to ensure timely processing.
- Resolve complex customer inquiries through extensive research and a detailed understanding of company processes, systems, and practices.
- Provide timely and informative responses to customer inquiries, meeting business key performance indicators.
- Request support from the next appropriate level of customer support for complex escalations/issues and provide documentation throughout the process.
- Maintain accurate records of all internal and external interactions in the appropriate database/system (Salesforce).
- Ensure customers comply with export policies and compile required export/shipping documentation to relevant legislation.
- Act as the liaison between the customer and warehouse/dispatch.
- Understand Customer Order Management policies, procedures, and metrics.
- Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization.
- Participate in/lead process improvement projects.
- Additional responsibilities include rebate processing and customer claims.
- Proven experience in customer service roles, preferably in a retail or dynamic customer service environment.
- Similar industry experience would be advantageous, e.g., Engine parts manufacturer.
- Team player used to a high-volume working environment.
- Excellent verbal and written communication skills.
- High degree of initiative, flexibility, and adaptability.
- Ability to work under pressure and handle multiple tasks.
- Well-developed organisation and problem-solving skills.
- Computer skills: Salesforce and/or Oracle experience an advantage, exceptional computer literacy, especially in Microsoft Office.
- Data entry: Fast and accurate data entry is a must.
We offer a fantastic working environment, a part-time hybrid role, and a competitive salary package. If you are a motivated and experienced customer service professional looking for a new challenge, please apply today.
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Melbourne, Victoria, Australia Australia Wide Engineering Recruitment Full time{"title": "Customer Assistance Coordinator", "description": "Job SummaryWe are seeking a highly skilled Customer Assistance Coordinator to join our team at Australia Wide Engineering Recruitment. As a key member of our Customer Assistance South Pacific function, you will be responsible for managing customer orders and providing exceptional customer...
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Melbourne, Victoria, Australia Australia Wide Engineering Recruitment Full time{"title": "Customer Assistance Coordinator", "description": "Job SummaryWe are seeking a highly skilled Customer Assistance Coordinator to join our team at Australia Wide Engineering Recruitment. As a key member of our Customer Assistance South Pacific function, you will be responsible for managing customer orders and providing exceptional customer...
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