ICT Support Specialist

10 hours ago

Canberra, ACT, Australia beBeeTechnical Full time $86,331 - $107,053
Job Title

We are seeking a skilled and motivated individual to join our team as an ICT Support Specialist.

The successful candidate will be responsible for providing high-quality technical support to staff, ensuring the smooth operation of our IT systems and infrastructure.

  • Provide Level 2 ICT support to department staff for end-user hardware and software via phone, email, instant messaging, service requests or face-to-face onsite support.
  • Provision and manage ICT equipment for department staff, ensuring accurate record-keeping of the ICT asset register.
  • Provide technical support and consultation for video conferencing and digital collaboration services.
  • Monitor and prioritise ICT tasks and incidents to meet service level agreements.
  • Produce and maintain knowledge base articles of operational and technical practices for continuous improvement and auditing purposes.
  • Collaborate with enablement teams to resolve ICT incidents and deliver high-quality customer service to department staff.
  • Provide ICT support as part of an out-of-hours on-call roster.

As an experienced ICT professional, you will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. You will also have a strong understanding of ICT concepts and technologies, including hardware and software maintenance, network administration, and cybersecurity.

If you are a motivated and talented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Requirements

To be successful in this role, you will need:

  • A relevant degree in Computer Science, Information Technology, or a related field.
  • At least 3 years of experience in a similar ICT support role.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Strong analytical and problem-solving skills.
  • Knowledge of ICT concepts and technologies, including hardware and software maintenance, network administration, and cybersecurity.

You will also need to be able to demonstrate your skills and experience through a portfolio or examples of your work.

What We Offer

As a member of our team, you will have the opportunity to develop your skills and expertise in a dynamic and supportive environment. You will also receive:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • The chance to work with a talented and dedicated team.
How to Apply

If you are interested in this exciting opportunity, please submit your application, including your resume and a cover letter outlining your qualifications and experience.

  • Ict Support Specialist

    9 hours ago

    Canberra, ACT, Australia Hitech Personnel Full time

    **Reference #**:- JF/NL0876**Title**:- ICT Support Specialist - Network, hardware, ICT Solutions - FED GOVT**Category**:- ICT**Location**:- ACT**Work Type**:- Contract**Remuneration**:- $Neg**Term**:- 12 Months +EXT**Description**:- **Leading Federal Government Department**:- **12 month contract + 12 month extension option**:- **Rewarding hourly rate and...

  • ICT Support Specialist

    6 days ago

    Canberra, ACT, Australia beBeeCustomer Full time $60,000 - $80,000

    ICT Support Specialist We are seeking a highly motivated and customer-focused ICT Support Specialist to join our dynamic team. This role plays a pivotal part in ensuring seamless technology experiences for users.Australian citizens with a Baseline clearance are desirable.About the RoleYou will work closely with internal and external stakeholders, resolving...

  • ICT Support Specialist

    11 hours ago

    Canberra, ACT, Australia beBeeICTSupport Full time $35,000 - $50,000

    Job Opportunity: ICT Support SpecialistOverview:We are seeking an experienced ICT support specialist to join our team.Key Responsibilities:Provide high-quality technical support to clients.Manage client interactions and resolve technical issues efficiently.Collaborate with stakeholders to ensure successful software and hardware deployments.Serve as the...

  • Ict Support Specialist

    2 weeks ago

    Canberra, ACT, Australia beBeeICT Full time $40,000 - $70,000

    Job Title:We are seeking a skilled ICT Support Specialist to join our team.Key Responsibilities:Provide timely and effective support via phone, email, and service management tools.Log, categorize, prioritize, and track incidents and service requests in the ITSM system.Offer troubleshooting and resolution of common ICT issues, including user account and...

  • ICT Hardware Support Specialist

    2 weeks ago

    Canberra, ACT, Australia beBeeSupport Full time $90,000 - $120,000

    Job Title:ICT Hardware Support SpecialistThe role of ICT Hardware Support Specialist involves providing high-quality support for the preparation, imaging, deployment, and return of ICT hardware assets.Key Responsibilities include:Imaging and configuring new laptops, desktops, and high-spec devices for deploymentResolving ICT service requests and incidents...

  • ICT Support Specialist

    6 days ago

    Canberra, ACT, Australia beBeeCustomer Full time $60,000 - $84,000

    ICT Support RoleThis is a fantastic opportunity to join our team as an ICT support specialist. The role involves providing first-level technical assistance, assisting with account setups, and helping users with hardware and software issues.Key ResponsibilitiesRespond to ICT support requests via phone, email, and ticketing systems.Troubleshoot basic issues...

  • ICT Support Specialist

    15 hours ago

    Canberra, ACT, Australia beBeeICTSupport Full time $100,000 - $120,000

    Job Title: ICT Support SpecialistWe are seeking a highly skilled ICT Support Specialist to join our team. The ideal candidate will have a strong background in providing technical support and troubleshooting services for complex technology systems.Main Responsibilities:Provide video conferencing/AV support for high-level meetings and events.Install,...

  • ICT Infrastructure Specialist

    14 hours ago

    Canberra, ACT, Australia beBeeConfiguration Full time $100,000 - $150,000

    Job Title: ICT Infrastructure SpecialistWe are seeking a skilled ICT Infrastructure Specialist to support our dynamic project for a Federal Government client based in Canberra. This is an exciting opportunity for a professional with strong experience in configuration management and ICT systems.Key Responsibilities:Collaborate with developers and engineers to...

  • ICT Procurement Specialist

    10 hours ago

    Canberra, ACT, Australia beBeeProcurement Full time $90,000 - $120,000

    Job DescriptionOur client seeks an APS 5/6 level ICT Procurement Specialist to assist in delivering specialist procurement services.The role involves working closely with internal and external stakeholders to provide high-level service and meet business requirements within tight timeframes.About the Role:This position is responsible for facilitating ICT...

  • ICT Service Desk Support

    2 weeks ago

    Canberra, ACT, Australia beBeeServiceDesk Full time $40,000 - $80,000

    ICT Support SpecialistWe are seeking a highly motivated and customer-focused ICT Support Specialist to join our dynamic team.About the RoleThis role is the first point of contact for ICT support, ensuring seamless technology experiences for users. The successful candidate will work closely with internal and external stakeholders, resolving first-level...