Ict Support Specialist

1 day ago

Canberra, ACT, Australia beBeeICT Full time $40,000 - $70,000
Job Title:

We are seeking a skilled ICT Support Specialist to join our team.

Key Responsibilities:
  • Provide timely and effective support via phone, email, and service management tools.
  • Log, categorize, prioritize, and track incidents and service requests in the ITSM system.
  • Offer troubleshooting and resolution of common ICT issues, including user account and password resets, printer and peripheral support, desktop and laptop hardware issues, software installation and configuration, network connectivity and VPN access.
  • Escalate complex or unresolved issues to second-level support teams as required.
  • Maintain accurate records of support activities and user interactions.
Required Skills and Qualifications:
  • Strong interpersonal and communication skills.
  • Basic understanding of ICT systems, including Windows OS, Microsoft 365, and networking fundamentals.
  • Ability to follow procedures and work collaboratively in a team environment.
  • Willingness to learn and adapt to new technologies and processes.
Benefits:

This role offers the opportunity to develop skills and experience in a dynamic ICT environment.

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