ICT Support Specialist

21 hours ago

Canberra, ACT, Australia beBeeCustomer Full time $60,000 - $84,000
ICT Support Role

This is a fantastic opportunity to join our team as an ICT support specialist. The role involves providing first-level technical assistance, assisting with account setups, and helping users with hardware and software issues.


Key Responsibilities
  • Respond to ICT support requests via phone, email, and ticketing systems.
  • Troubleshoot basic issues such as password resets, account access, and device configuration.
  • Log and track incidents using the ICT service management system.
  • Follow standard procedures and checklists to resolve issues or escalate where necessary.
  • Communicate clearly with users, explaining technical concepts in simple terms.
  • Participate in training and team activities to build technical and professional skills.

Requirements
  • Minimum 2 years of experience in a Service Desk or IT support environment.
  • Experience with logging incidents, and escalating issues appropriately.
  • Strong customer service mindset with excellent communication skills.
  • Australian Citizenship with the ability to obtain Baseline Security Clearance.

Benefits
  • 12-month contract with 3 x 12-month extension options.
  • Supportive team focused on collaboration and professional growth.
  • Flexible work model promoting work-life balance.
  • Opportunities for growth and career development.

This ICT support role offers a chance to develop your skills in a dynamic team environment. With a focus on collaboration and professional growth, you will be supported every step of the way.

  • ICT Support Specialist

    1 day ago

    Canberra, ACT, Australia beBeeCustomer Full time $60,000 - $80,000

    ICT Support Specialist We are seeking a highly motivated and customer-focused ICT Support Specialist to join our dynamic team. This role plays a pivotal part in ensuring seamless technology experiences for users.Australian citizens with a Baseline clearance are desirable.About the RoleYou will work closely with internal and external stakeholders, resolving...

  • Ict Support Specialist

    6 days ago

    Canberra, ACT, Australia beBeeICT Full time $40,000 - $70,000

    Job Title:We are seeking a skilled ICT Support Specialist to join our team.Key Responsibilities:Provide timely and effective support via phone, email, and service management tools.Log, categorize, prioritize, and track incidents and service requests in the ITSM system.Offer troubleshooting and resolution of common ICT issues, including user account and...

  • ICT Hardware Support Specialist

    6 days ago

    Canberra, ACT, Australia beBeeSupport Full time $90,000 - $120,000

    Job Title:ICT Hardware Support SpecialistThe role of ICT Hardware Support Specialist involves providing high-quality support for the preparation, imaging, deployment, and return of ICT hardware assets.Key Responsibilities include:Imaging and configuring new laptops, desktops, and high-spec devices for deploymentResolving ICT service requests and incidents...

  • ICT Support Specialist

    4 days ago

    Canberra, ACT, Australia beBeeServiceDesk Full time $72,000 - $94,000

    Are you a customer-focused ICT professional seeking a new challenge?About the JobAs a Service Desk Officer, you will be the first point of contact for ICT support and play a key part in ensuring seamless technology experiences for users.You will work closely with internal and external stakeholders, resolving technical issues via phone, email, and service...

  • ICT Service Desk Support

    6 days ago

    Canberra, ACT, Australia beBeeServiceDesk Full time $40,000 - $80,000

    ICT Support SpecialistWe are seeking a highly motivated and customer-focused ICT Support Specialist to join our dynamic team.About the RoleThis role is the first point of contact for ICT support, ensuring seamless technology experiences for users. The successful candidate will work closely with internal and external stakeholders, resolving first-level...

  • Senior ICT Support Specialist

    6 days ago

    Canberra, ACT, Australia beBeeTechnical Full time

    Job Summary:The role of Senior ICT Support Specialist involves providing high-quality, personalized technical support to senior executives within the Attorney-General's Department (AGD). This position ensures seamless and professional IT experiences for VIP users, addressing technical issues promptly and contributing to ongoing service improvements.Key...

  • ICT Support Specialist

    1 day ago

    Canberra, ACT, Australia beBeeCustomer Full time $74,800 - $99,400

    Our organization is seeking a skilled Service Desk Agent to provide first-level technical support in a dynamic ICT environment.About the RoleThis opportunity allows for a customer-focused individual to work in an exciting, fast-paced setting providing phone, email, and service management tool support.Key Responsibilities:Act as the primary point of contact...

  • ICT Support Specialist

    5 days ago

    Canberra, ACT, Australia beBeeHelpdesk Full time $80,000 - $120,000

    Key Features:Troubleshooting common ICT issuesAbout the Role:We are seeking a skilled professional to act as the first point of contact for ICT support via phone, email, and service management tools.This is an exciting opportunity for someone who possesses strong communication skills, a customer-focused mindset, and a willingness to learn and grow within a...

  • Senior ICT Specialist

    6 days ago

    Canberra, ACT, Australia beBeeSeniorICTSpecialist Full time

    To find out more about this vacancy, click on the 'Apply Now' button to the left of this advertisement.About the PositionThe role of Senior ICT Specialist is a senior, hands-on position within a government department responsible for delivering high-quality, discreet, and responsive support to the department's most senior stakeholders including SES,...

  • ICT Procurement Specialist

    3 days ago

    Canberra, ACT, Australia beBeeProcurement Full time $120,000 - $180,000

    About the RoleThe ICT Procurement Specialist will lead and manage procurement processes, including ICT assets, systems integration providers, and services consulting. The successful candidate will have a strong understanding of government procurement legislation and organizational policies to conduct ICT vendor management.Key Responsibilities:Preparing and...