Customer Success Associate

1 week ago


Potts Point, Australia OwnHome Full time
{"title": "Customer Success Associate", "description": "About the Role

We're seeking a Customer Success Associate to join our team at OwnHome, a leading company in Australia. As a key member of our team, you'll play a crucial role in helping thousands of mortgage brokers access our award-winning Deposit Boost Loan on behalf of their clients.

Your primary responsibility will be to nurture high-trust relationships with small business owners (mortgage brokers) and showcase your knowledge of OwnHome credit policies and processes. You'll also educate brokers on the services available to their clients and respond to high-value and high-volume inbound enquiries.

Key Responsibilities
  • Nurturing high-trust relationships with mortgage brokers
  • Showcasing knowledge of OwnHome credit policies and processes
  • Educating brokers on services available to their clients
  • Responding to high-value and high-volume inbound enquiries
Requirements
  • Confident communicator
  • Fast learner
  • Effective execution
  • Relationship builder
What We Offer
  • Full-Time Role
  • Impactful Work: Help reshape homeownership in Australia
  • Learning & Development: We're growing at over 200% each year - you will too
  • Modern Tech: from open-banking to custom-built platform, you'll love being on the tools
  • Connected Culture: Enjoy team events and socials
  • Perks Galore: Dog-friendly HQ, employee shares, health benefits, and more

We're an equal opportunity workplace and evaluate qualified applicants without regard to cultural background, gender identity and expression, sexual orientation, age, disability, veteran status, or anything else.

", "lang_code": "en-US"}

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