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Customer Service Representative
2 months ago
About the Role
We are seeking a highly motivated individual to join our passionate and engaged team at Healius. As a key member of our team, you will be responsible for providing exceptional customer service and support to our patients and healthcare professionals.
Your Key Responsibilities
- Manage incoming calls in a professional and friendly manner, providing clear and concise information to our patients and healthcare professionals.
- Utilize strong customer service and communication skills to resolve issues and concerns in a timely and effective manner.
- Work collaboratively with our team to achieve our goals and objectives.
- Develop and maintain a thorough understanding of medical terminology and procedures to effectively communicate with our patients and healthcare professionals.
- Provide clear and concise verbal and written communication to our patients and healthcare professionals.
- Maintain accurate and up-to-date records of patient interactions and communications.
- Participate in ongoing training and professional development to enhance your skills and knowledge.
About You
To be considered for this role, you will need to have a great blend of skills, including:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Ability to maintain confidentiality and handle sensitive information.
- Previous experience in a customer-facing role, preferably in a healthcare setting.
Benefits and Wellbeing
As a valued member of our team, you will have access to a range of benefits, including:
- A marketplace of exclusive discounts and vouchers from leading Australian and online retailers.
- Corporate health insurance discounts, banking benefits, and novated leasing consultations.
- An e-learning platform with access to a library of courses and learning paths.
- An Employee Assistance Program dedicated to employee health and wellbeing provided by professional coaches.
- Fitness Passport – access fitness centres across Australia at a subsidised rate.
- Career growth opportunities across the Healius network.
