Front Line Service Coordinator

2 weeks ago


Melbourne, Victoria, Australia beBeeCustomerService Full time $55,439 - $71,294
Reception Services Officer

This role plays a crucial part in the office environment, providing an initial impression of the organization. It involves assisting clients, members of the public, and other service providers to meet their needs.

The Reception Services Officer works within a team that delivers high-quality services to vulnerable individuals. Key responsibilities include building effective working relationships, liaising efficiently with all levels of staff, and attending to individual inquiries in a helpful manner.

This is a diverse role that spans various community-based settings across metropolitan, rural, and regional Victoria. Areas of focus include child protection, housing, disability, family violence prevention, multicultural affairs, LGBTQI+ equality, veterans' affairs, women's affairs, and youth services.

  • Maintain a professional demeanor, acknowledging all visitors and callers while respecting diversity.
  • Deliver a high-quality telephone and reception counter service to clients, service providers, and members of the public.
  • Liaise efficiently with all levels of staff to ensure seamless delivery of services.

The Department of Families, Fairness and Housing (DFFH) aims to create equal opportunities for Victorians to live a safe, respected, and valued life.


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