Personal Banking Specialist

6 days ago

Wangaratta, Australia Westpac Full time
About the Role

We are seeking a highly motivated and customer-focused Personal Banking Advisor to join our team at Westpac. As a Personal Banking Advisor, you will play a key role in delivering exceptional customer service and building strong relationships with our customers.

Key Responsibilities
  • Customer Service: Provide personalized banking services to customers, including transactional and savings needs, and connect them with specialists when required.
  • Relationship Building: Proactively engage with customers via phone or email to understand their needs and provide tailored solutions.
  • Product Knowledge: Develop and maintain in-depth knowledge of Westpac's banking products and services to effectively advise customers.
  • Team Collaboration: Work closely with colleagues to achieve sales targets and deliver exceptional customer experiences.
What We Offer
  • Comprehensive Training: Receive thorough training on Westpac's banking products and services to ensure you have the skills and knowledge to succeed in this role.
  • Supportive Team: Join a dynamic and supportive team that is committed to helping you grow and develop your career.
  • Opportunities for Advancement: With Westpac, you'll have opportunities to advance your career and take on new challenges as you grow with the company.
Requirements
  • Customer Service Skills: Proven ability to deliver exceptional customer service and build strong relationships with customers.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively engage with customers and colleagues.
  • Product Knowledge: Strong knowledge of banking products and services, with a willingness to learn and develop your skills.

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