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Customer Service Representative

1 month ago

Brisbane, Queensland, Australia Bupa Full time
About the Role

We are seeking a Customer Service Representative to join our team in Australia. This is a permanent, part-time position that requires a minimum of 20 hours per week.

Key Responsibilities
  • Take inbound calls and provide support to customers with their Health Insurance cover
  • Be the first point of contact for customers and respond to their queries and concerns
  • Work collaboratively with colleagues to resolve customer issues and improve service quality
Requirements
  • Good communication and interpersonal skills
  • A strong desire to help people and find solutions to their problems
  • Previous experience in customer service, preferably in a similar field
  • Ability to work independently and as part of a team
  • Strong technical skills, including proficiency in using various platforms and systems
What We Offer
  • A competitive estimated salary range of $45,000 - $65,000 per annum
  • A comprehensive training program to develop your skills and knowledge
  • A supportive and collaborative work environment
  • The opportunity to work from home and enjoy a good work-life balance
Why Choose Bupa?
  • We are a leading healthcare company that values customer-centricity and excellence
  • We offer a range of benefits, including health insurance discounts, gym memberships, and volunteer opportunities
  • We prioritize diversity and inclusion and strive to create a workplace that is welcoming and inclusive
  • We invest in the development of our employees and provide opportunities for career growth and advancement