Help Desk Specialist

5 days ago

Australia beBeeTroubleshooter Full time $90,000 - $120,000

Disclaimer: This role requires you to be located in Sydney with valid working rights.

This is an evening shift position, working from 11 AM to 7 PM.

About the Role

We are a leading institution providing practice-focused training to our students and are committed to delivering innovative training practices that help them capitalize on available opportunities in their field and support their profession.

This team is looking for a help desk specialist to work in a fast-paced environment, managing customer/member requests efficiently and effectively. Ongoing extensions or conversion to permanent positions are highly likely.

We are seeking an immediate start candidate who can diagnose and troubleshoot incidents in an effective and efficient manner to meet the IT department's operational objectives.

Your day-to-day activities will include:

  • Providing high-level support by resolving issues at Level 1-2 and escalating when required to relevant teams
  • Flexible working arrangements
  • Level 1 & 2 Service Desk Support
  • Interacting with friendly and professional end-users

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