Help Desk Support Specialist

5 days ago


Australia beBeeHelpDesk Full time $60,000 - $70,000

Job Opportunity: Help Desk Technician

We are seeking a skilled and motivated individual to fill the role of Help Desk Technician.

Key Responsibilities:

  • Provide exceptional customer service and technical support to clients via phone, email or chat.
  • Diagnose and troubleshoot technical issues with hardware, software and network systems.
  • Collaborate with internal teams to resolve complex technical problems.
  • Stay up-to-date with the latest technologies and industry trends.
  • Develop and implement effective solutions to improve client satisfaction and reduce technical issues.

Requirements:

  • 2-3 years of experience in a help desk or technical support role.
  • Industry experience with switching, backups, cloud systems and security technologies.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Australian citizenship or permanent residency.

What We Offer:

  • Ongoing training and development opportunities.
  • Collaborative and dynamic work environment.
  • The chance to work with leading experts in the field.


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