Help Desk Specialist

21 hours ago

Australia beBeeTechnician Full time $30,000 - $35,100

Job Title: Help Desk Specialist

Location: Toowoomba

This role is an excellent opportunity for a customer-focused individual to transition into the IT industry.

**Key Responsibilities:**

  • Assist clients with technical issues, including software installations, troubleshooting, and system configurations.
  • Document all support interactions and resolutions in the help desk ticketing system.
  • Escalate complex issues to senior support staff for resolution.
  • Provide basic training to clients on the use of software and hardware.
  • Maintain knowledge of current technology trends and updates.
  • Support the receipt and return of parts.

**Requirements:**

  • Previous experience in a customer service or technical support role is preferred.
  • Strong knowledge of computer hardware, software, and operating systems.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • A team player with a positive attitude and willingness to learn.
  • Familiarity with help desk ticketing systems is beneficial.

**Job Details:**

  • Part-time/Casual position.
  • Flexible working hours.

**Benefits:**

  • Competitive hourly rate.
  • Performance-based bonuses.
  • Ongoing training and development opportunities.

**Work Requirements:

  • Ability to work independently.
  • Adaptability to changing circumstances.
  • Good time management skills.

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