Helping Hands Customer Support Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $90,000 - $120,000

About the Opportunity

EML, a leading workers' compensation and personal injury claims management business, offers a unique opportunity for individuals to make a positive impact on someone's life every day.

As part of a diverse team based in Melbourne, you will be responsible for facilitating continuous improvement of services and communication with internal and external stakeholders.

The main purpose of this role is to enhance customer experience, manage complaints proactively, and reduce claim costs.

This will be a permanent, full-time position based in the Melbourne office, with flexibility to work from home.

Your Responsibilities

  • Work collaboratively with case managers to prepare and implement strategies within timeframes to achieve optimal outcomes and minimize claim costs.
  • Engage, educate, and maintain standards to develop a client service culture and resolve complaints effectively.
  • SUPPORT THE MANAGEMENT OF CLAIMS TO ENSURE EML INTERACTIONS ARE AT THE HIGHEST QUALITY.
  • Execute EML client service plan initiatives in accordance with agreed programs.
  • Assist with the structured development of case managers to deliver enhancements in customer service.
  • Active management of complaints in accordance with relevant legislation and guidelines.
  • FACILITATE AND MAINTAIN AN EFFECTIVE CORPORATE APPROACH TO THE MANAGEMENT AND RESOLUTION OF COMPLAINTS.

About You

  • Experience in a similar or case management/specialist role within workers' compensation is mandatory.
  • Experience in coaching and developing front-line staff is desirable.
  • Excellent interpersonal, written, and customer service skills are required.
  • Strong negotiation, mediation, and problem-solving skills are necessary.
  • Knowledge of external dispute resolution processes, legislation, and codes of practice is essential.
  • Ability to deal with conflicting demands, ensuring key priorities and deadlines are met through effective time management.

We Offer

We stand together as equals. We celebrate diversity and inclusion and are committed to maintaining a workplace where everyone feels valued and respected.

EML provides career opportunities and great employee benefits, including:

  • A vibrant, collaborative, and innovative team culture.
  • Flexibility with the opportunity to work from home when fully trained in your role.
  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through our Rewards Hub program.
  • Entitlement to an annual tenure and performance-based recognition reward.
  • Comprehensive learning and development support.
  • Company-wide events to celebrate success.
  • Quarterly Reward and Recognition Awards.
  • Up to 16 weeks paid parental leave, plus super.

  • Helping Hands: A Customer Service Role

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $57,000 - $83,000

    Customer Service Representative RoleAs a Customer Service Representative, you will play a vital role in helping customers achieve their financial goals.Key Responsibilities:Build strong relationships with customers through active listening and empathetic communication.Support customers in achieving their financial objectives by providing expert advice and...

  • Helping Hands

    1 week ago

    Melbourne, Victoria, Australia beBeeTrauma Full time $65,000 - $85,000

    Victim Support SpecialistWe are seeking a dedicated and compassionate Victim Support Specialist to join our team. In this role, you will work closely with individuals who have experienced trauma and loss, providing them with the necessary support and guidance to navigate their situation.Key Responsibilities:Provide intake and assessment services to victims...

  • Helping Hands Customer Experience Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $40,000 - $60,000

    Customer Service PositionAs a valued member of our team, you will play a vital role in delivering exceptional customer experiences.Develop and maintain strong relationships with customers to ensure their satisfaction.Work collaboratively with colleagues to achieve shared goals and objectives.Stay up-to-date on menu offerings, promotions, and other relevant...

  • Helping Hands: Customer Experience Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomerSupport Full time

    Delivering exceptional customer experiences is at the forefront of our efforts in this dynamic role.Key ResponsibilitiesWe handle inbound and outbound enquiries across multiple channels with empathy and professionalism, ensuring a seamless experience for our customers.We clearly communicate NDIS requirements and benefits, addressing their needs and concerns...

  • Support Worker

    3 weeks ago

    Melbourne, Victoria, Australia Simply Helping Full time

    Join to apply for the Support Worker - North East Suburbs role at Simply Helping1 day ago Be among the first 25 applicantsJoin to apply for the Support Worker - North East Suburbs role at Simply HelpingJoin our Exceptional Team of Support WorkersAre you passionate about making a positive difference in people's lives? Do you thrive on helping others and...

  • Support Worker

    2 weeks ago

    Melbourne, Victoria, Australia Simply Helping Full time

    Join to apply for the Support Worker - North East Suburbs role at Simply Helping1 day ago Be among the first 25 applicantsJoin to apply for the Support Worker - North East Suburbs role at Simply HelpingJoin our Exceptional Team of Support WorkersAre you passionate about making a positive difference in people's lives? Do you thrive on helping others and...

  • Help Customers Thrive

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomerSupport Full time $75,000 - $93,000

    About This RoleWe are a customer and community focused network of colleagues who work together to create brilliant customer experiences that matter.The Retail Bank is the public face of our organization - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for our customers.As a Banking...

  • Helping Hands Career Coach

    1 week ago

    Melbourne, Victoria, Australia beBeeCareer Full time $60,000 - $80,000

    Helping Hands Career CoachWe are seeking a dedicated and empathetic individual to join our team as a Career Coach. In this role, you will have the opportunity to make a positive impact in people's lives by guiding them towards achieving their employment goals.About the RoleAs a Career Coach, you will work closely with participants to understand their career...

  • Helpful Customer Support Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $50,000 - $75,000

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Service Team Member.This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and is eager to learn and grow within our organization.As a key member of our team, you will be responsible for providing a...

  • Help Customers Thrive

    1 week ago

    Melbourne, Victoria, Australia beBeeCommunity Full time $55,000 - $65,000

    Customer Service OfficerWe are seeking a skilled Customer Service Officer to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers, helping them achieve their financial goals and making a positive impact on their lives.Key Responsibilities:Explore customers' needs through...