Console Support Specialist

7 days ago

Kwinana, Western Australia beBeeCustomer Full time $62,240 - $79,160
Job Title: Console Operator/Customer Service

We are seeking a dedicated and customer-focused Console Operator to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our console systems.

In this role, you will work closely with our technical teams to resolve customer issues, provide timely and accurate information, and maintain a high level of customer satisfaction.

To succeed in this position, you will need excellent communication skills, a strong attention to detail, and the ability to work effectively in a fast-paced environment.

This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and has a keen interest in technology.

Key Responsibilities:

  • Provide exceptional customer service through phone, email, and chat interactions.
  • Resolve customer issues in a timely and efficient manner.
  • Work closely with technical teams to troubleshoot and resolve complex customer issues.
  • Maintain accurate records and reports of customer interactions.
  • Stay up-to-date with company policies and procedures.

Requirements:

  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Basic computer skills and knowledge of MS Office.

Benefits:

  • A competitive hourly rate.
  • A comprehensive training program to ensure your success in the role.
  • The opportunity to work in a dynamic and supportive team environment.
  • Ongoing professional development opportunities.

About Us:

We are a leading provider of innovative solutions and services. Our mission is to deliver exceptional customer experiences and exceed our customers' expectations.

Location:

This role is based at our Naval Base WA location. You will be required to commute to this location on a regular basis.

Shifts:

We operate on a rotating roster, which includes evening shifts, flexible hours, Monday to Friday, night shifts, public holidays, weekend availability, and shift work.

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