Donor Service Representative

2 weeks ago


Adelaide, South Australia Australian Red Cross Lifeblood Full time

About the Role

Australian Red Cross Lifeblood is seeking passionate and dedicated individuals to join our National Contact Centre team as Donor Service Consultants. As a Donor Service Consultant, you will play a vital role in providing exceptional service to blood donors, encouraging them to make life-giving blood and plasma donations.

Key Responsibilities

  • Provide heartfelt service to donors, ensuring their needs are met and exceeded.
  • Initial focus on inbound and outbound calling, with opportunities to progress into live chat and social media support.
  • Utilize diverse technologies and software to deliver exceptional experiences.
  • Adapt to changing priorities, demonstrating a donor-centric approach.
  • Uphold privacy, quality, and attention to detail in all interactions.
  • Collaborate with the team to achieve shared goals and objectives.
  • Anticipate and meet donor needs effectively, ensuring a positive experience.
  • Flexibility and resilience in a dynamic environment, with a focus on continuous learning and exceeding KPIs.

Training and Rostering

A comprehensive 4-week in-office training and development program, with a rostered 9am-5pm schedule. Work from home rotation available post-training completion. Flexible working hours to accommodate various preferences, supporting a work-life balance in a full-time role.

Benefits

  • 4 weeks of full-time paid training.
  • Hybrid work model, with the option to work from home and in the office.
  • Ongoing development and career progression opportunities.
  • Salary packaging benefits, including the option to package up to $15,900 of your salary.
  • Discounted private health cover with corporate benefits.
  • Access to 1,430+ gyms & pools across Australia.
  • Employee Assistance Program, providing free, 24/7, and confidential health, safety, and wellbeing support.
  • Discounts and benefits with selected retail outlets, department stores, attractions, travel, cinemas, restaurants, eyewear, and more.


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