Donor Service Representative
2 weeks ago
About the Role
Australian Red Cross Lifeblood is seeking passionate and dedicated individuals to join our National Contact Centre team as Donor Service Consultants. As a Donor Service Consultant, you will play a vital role in providing exceptional service to blood donors, encouraging them to make life-giving blood and plasma donations.
Key Responsibilities
- Provide heartfelt service to donors, ensuring their needs are met and exceeded.
- Initial focus on inbound and outbound calling, with opportunities to progress into live chat and social media support.
- Utilize diverse technologies and software to deliver exceptional experiences.
- Adapt to changing priorities, demonstrating a donor-centric approach.
- Uphold privacy, quality, and attention to detail in all interactions.
- Collaborate with the team to achieve shared goals and objectives.
- Anticipate and meet donor needs effectively, ensuring a positive experience.
- Flexibility and resilience in a dynamic environment, with a focus on continuous learning and exceeding KPIs.
Training and Rostering
A comprehensive 4-week in-office training and development program, with a rostered 9am-5pm schedule. Work from home rotation available post-training completion. Flexible working hours to accommodate various preferences, supporting a work-life balance in a full-time role.
Benefits
- 4 weeks of full-time paid training.
- Hybrid work model, with the option to work from home and in the office.
- Ongoing development and career progression opportunities.
- Salary packaging benefits, including the option to package up to $15,900 of your salary.
- Discounted private health cover with corporate benefits.
- Access to 1,430+ gyms & pools across Australia.
- Employee Assistance Program, providing free, 24/7, and confidential health, safety, and wellbeing support.
- Discounts and benefits with selected retail outlets, department stores, attractions, travel, cinemas, restaurants, eyewear, and more.
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