Regional Operations Leader

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference.

From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Our employment services sector can be tough - high pressure, complex demands, sometimes with little thanks. That's why we do things differently.

We know that every person deserves the chance to thrive, regardless of their background or circumstances. As Regional Operations Leader, you will have the opportunity to make a real difference in the lives of people with disabilities, injuries or illnesses.

You'll join a team where respect, support and recognition are more than just words. Where you're trusted to do your best work, given space to grow, and be part of one of Australia's most trusted charities.

• Purpose with Impact – every day, your work helps people build better lives
• Supportive Culture – no egos – just real people who care
• Growth & Learning – skill development, mentoring, professional development
• Balance Built-In – enjoy flexible hours (negotiable)
• Salary Packaging Perks – boost your take-home pay with NFP benefits

About the role:

As Regional Operations Leader, you will provide impactful leadership aligned to Salvation Army values, mission and strategic plans. You will empower team performance and productivity, ensuring your team consistently delivers commercial returns in line with operational plans and supports a diverse group of participants to achieve employment matched to their goals and circumstances.

Your responsibilities will include:

• Oversee multiple sites across the region with travel required to ensure all locations are well-supported
• Maintain a deep understanding of local caseloads, employment, social and other trends, building meaningful relationships with key employers, services, schools, training providers and across local Salvation Army services
• Adapt servicing to local requirements and circumstances, innovating service approaches within a framework of evidence-based decision making where the voice of participants and employers is paramount
• Ensure compliance with National Standards for Disability, ISO accreditation and other quality initiatives and compliance requirements
• Enabling each member of the team to develop their skills and consistently provide best possible servicing through training, coaching and oversight
• Participate in performance appraisals and foster effective communication to enhance staff retention, development, feedback, and recognition
• Adhere to OH&S policies, understand, and apply Deed and guideline requirements, and stay updated with contractual changes to guarantee top-quality service

About you:

• Tertiary qualifications in areas such as Employment Services, Community Services or other relevant areas is desirable
• Experience leading or delivering an employment or other relevant support service, including advanced barrier management, reverse marketing, placement of candidates into employment and provision of post-placement support and verification
• Experience in day-to-day management and coordination of effective teams
• Ability to overcome objections and break down barriers that exist for people living with a disability
• A strong ability to problem-solve and communicate to a wide variety of stakeholders
• Demonstrated experience in achieving and exceeding business targets and KPIs
• Must hold a Driver's license as travel throughout the region will be required

Benefits:

• Attractive remuneration & NFP salary packaging benefits ($15,900 tax-free + meal & entertainment benefits)
• Great work-life balance with an opportunity for a 9-day fortnight or an accrued day off every 4 weeks (for full-time employees)
• Comprehensive and supportive on the job training including the opportunity to undertake tertiary education, relevant to your position
• Discounted fitness memberships, health insurance, retail discounts and more
• Attractive leave benefits with access to purchased leave, 12 weeks paid Parental Leave and up to 5 days paid leave per year to support the Salvos volunteering
• Access to free counselling and health & wellness initiatives, fostering a supportive and inclusive approach to your psychosocial health
• Long-term employment opportunities within the Employment Plus & the wider Salvos networks

Inclusive Recruitment Process:

The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provides opportunities for all people to achieve their highest potential.