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Frontline Public Engagement Specialist
2 weeks ago
The Visitor Services Officer plays a pivotal role in delivering high-quality customer service and fostering positive interactions with diverse public groups, thereby enhancing the museum's public profile through successful exhibitions and programs.
This involves responding to visitor needs and enquiries, providing guided tours, and assisting with public programs and special events when required.
On a regular basis, the Visitor Services Officer provides customer service to visitors from various backgrounds, including children, school groups, seniors, individuals with disabilities or special needs, and international visitors.
Eligibility for appointment requires applicants to have a valid working visa, be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia. A current National Police Clearance Certificate and Working with Children Check are also required prior to commencement of employment.
Key Responsibilities:- Deliver exceptional customer service to visitors from diverse backgrounds.
- Provide guided tours and respond to visitor needs and enquiries.
- Assist with public programs and special events when required.
- Contribute to creating an inclusive and equitable working environment.
