People Support Specialist

1 day ago

Perth, Western Australia beBeeLeadership Full time $86,800 - $129,960
Job Overview

We are seeking an experienced and skilled People Support Team Lead to join our team. This is a permanent position that offers flexibility to work from home and in one of our processing centres.

The ideal candidate will have a proven track record of leading high-performing teams, driving performance, coaching, and building capability. They will also have experience managing service desks or tiered support models, with SLAs and performance metrics.

In addition, the successful candidate will have strong skills in process improvement, compliance, and continuous service optimisation. They will be able to collaborate and engage with stakeholders across all levels, and have advanced Microsoft Office skills, including data analysis and reporting.

We offer a generous salary packaging program, plus a range of rewards including discounts on insurance, groceries, food & beverage, department stores, travel, and more.

Key Responsibilities
  • Lead a high-performing people and culture support team delivering seamless service and impact.
  • Drive the transition to a new tiered service delivery model, setting clear service levels and performance measures.
  • Foster accountability, continuous improvement, and customer-centricity.
  • Provide strong leadership and coaching to create a culture of engagement, capability, and innovation.
  • Partner across P&C and the wider organisation to ensure consistent, seamless experiences for employees and leaders.
  • Refine policies, streamline processes, and champion proactive, solutions-focused ways of working.
Qualifications
  • A minimum of 5 years' experience in a customer-focused people and culture role within a large or complex organisation.
  • Proven leadership of operational or service delivery teams—driving performance, coaching, and building capability.
  • A track record of creating high-performing, customer-focused teams that enhance employee and leader experience.
  • Experience managing service desks or tiered support models, with SLAs and performance metrics.
  • Solid knowledge of P&C processes, including awards, agreements, and executive remuneration, with the ability to apply these to payroll and compliance.
  • Hands-on experience with payroll (Chris21 preferred), HRIS (SAP SuccessFactors preferred), and Time & Attendance (Humanforce preferred).
  • Strong skills in process improvement, compliance, and continuous service optimisation.
  • Exceptional collaboration and stakeholder engagement across all levels.
  • Advanced Microsoft Office skills (Excel, Word, Teams), with strength in data analysis and reporting.
  • Clear, confident communication—both written and verbal.
  • Sharp numeracy, problem-solving, and attention to detail, with excellent time management and prioritisation.
Benefits

This is a permanent position with flexibility to work from home and in one of our processing centres. We offer flexible working arrangements and a generous salary packaging program, plus a great range of rewards including discounts on insurance, groceries, food & beverage, department stores, travel, and more.

Next Steps

We are committed to responding to every applicant. You'll hear from us with an outcome after your application has been reviewed and assessed. If selected, you'll be required to complete a few background checks and we'll help you through this process.

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