Billing Transformation Training Specialist

18 hours ago


Melbourne, Victoria, Australia beBeeTraining Full time $100,000 - $120,000
Training and Development Opportunity

The department is seeking two experienced professionals to join a major transformation program.

As a training specialist, you will play a key part in developing and delivering training content to internal teams and external partners, supporting a large uplift in resources and ensuring successful adoption of new billing processes.

Your responsibilities will include:

  • Collaborating with program and change teams to scope training needs and delivery requirements
  • Developing high-quality, reusable training materials aligned to business objectives
  • Delivering face-to-face training sessions to internal staff and BPO partner resources
  • Engaging with subject matter experts and stakeholders to evaluate readiness and manage resistance
  • Providing updates on training progress, milestones, and outcomes
  • Supporting the transition to new ways of working and successful business adoption
  • Working with communications teams to ensure consistent messaging across audiences

About You

  • Strong experience in training design, development, and delivery (Oracle CCS or similar billing systems highly regarded)
  • Excellent stakeholder engagement and communication skills across all levels
  • Resilient, adaptable, and comfortable working in a fast-changing program environment
  • Proven ability to manage ambiguity, risks, and issues in a dynamic setting

Why This Role Matters

This is a rare opportunity to contribute to a significant transformation program, with a focus on improving customer experience and streamlining billing operations.



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