Retail Operations Specialist

1 week ago

Australia beBeeLeadership Full time $70,000 - $90,000
Job Title

A leading retail operations specialist is required to oversee the daily activities of a store, ensuring exceptional customer service at all times.

About The Role

This role requires strong leadership and customer management abilities, with a focus on motivating internal sales team members and driving sales performance. Key responsibilities include delivering excellent service to ensure high levels of customer satisfaction, responding to customer complaints, and developing and arranging promotional material and in-store displays.

People Management Responsibilities
  • Train and oversee new and existing staff;
  • Ensure the correct number of team members are rostered in line with the labour to sales ratio;
  • Motivate the team to meet sales objectives by training and mentoring staff;
Business Strategy Responsibilities
  • Assist and contribute to business strategies to attract new customers, expand store traffic, and enhance profitability;
  • Prepare detailed reports on buying trends, customer requirements, and profits;
Workplace Health And Safety Responsibilities
  • Ensure a safe working environment exists for team members and customers;
  • Ensure adherence to WHS policies and procedures;
  • Maintain relevant knowledge of WHS issues;
  • Act as a role model by demonstrating safe work behaviours;
Requirements
  • A minimum of 3 years' experience working in a retail environment, ideally in a managerial role;
  • Strong leadership and customer management abilities;
  • Customer service-oriented with in-depth knowledge of basic business management processes;
  • Excellent communication and interpersonal skills;
Why Work With Us?

We value our employees and offer several benefits including regular social events, employee referral scheme, team member discounts, geographical movement, a culture where we live by our values, zero tolerance on any bullying or harassment, uniforms provided, Employee Assistance Program (EAP) and more.

This is a fantastic opportunity to work with a long-established Queensland company that is growing and committed to being an Equal Opportunities Employer.

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