Senior Retail Operations Manager

4 days ago

Australia beBeeRetail Full time $1,500,000 - $1,800,000
About the Opportunity

As a Senior Retail Operations Manager, you will be responsible for leading and developing high-performing teams to drive market share growth through the relentless execution of retail channel standards and strategic priorities. This role has a strong focus on setting and delivering sales targets by developing robust store plans and customer engagement strategies, growing customer relationships by being a trusted business advisor, and building the store specialists' capability to identify and execute sales opportunities that will drive sustainable growth.

Key Responsibilities:

  • Collaborate closely with Merchandise to develop and implement state-of-the-art retail strategies integrating store/shopper data and network opportunities.
  • Set and monitor Retail Specialist (RS) performance against sales, profit, and network targets while optimizing RS journey planning and call cycles.
  • Drive compliance to food safety, retail promotional execution, and outlet excellence, ensuring alignment with operational standards and retail excellence.
  • Enhance customer engagement by building trust and advising retailers on industry benchmarks, trends, and best practices.
  • Identify process improvements, represent retailer interests to leadership, and manage retail budgets to maximize return on investment.
  • Advise on minimum retail ranging, new product launches, and warehouse/charge thru sales opportunities, collaborating with the Merchandise team to optimize and drive sales.
  • Build and lead high-performing, growth-driven teams through coaching, capability programs, and fostering a safe, accountable, and empowering work environment.

Required Skills and Qualifications

You are likely a match if you have:

  • Multi-site grocery retail management knowledge and sales experience.
  • Building customer relationships, influential partnerships, and networks.
  • Strong track record of people leadership - constructive leadership styles, coaching, developing & motivating teams.
  • In-depth technical sales knowledge to support retailers to be the best store in their town - customer contact model, structured sales & execution methodology, internal & external compliance requirements.
  • In-depth retail grocery market knowledge and understanding of the retail supermarket sector.
  • Experience in buying within a retail category and knowledge of growing and supply trends within the industry.
  • Strong understanding of retail food compliance and legislative requirements e.g. HACCP, Food Safety, Cold Chain and WHS Legislation.
  • Demonstrates strategic thinking and can translate into an execution plan, with a strong track record of closing successful deals and delivering sales targets.

Benefits

At our organization, we offer a supportive and flexible work environment, including:

  • 5th week of annual leave every year after your first year.
  • 2 well-being days and 1 volunteer day annually.
  • Abundance of learning, development, and career growth opportunities.
  • 12 weeks of gender-neutral paid parental leave for primary carers.
  • Gold accreditation by Mental Health Australia.
  • Incredible value discounts and perks through our team member app.

About Us

We are a leading wholesale distribution company, committed to supporting independent retailers across the country. We believe that it is vital to Australia that there is a sustainable, independent, family-owned business sector. Independent retailers support their local communities, and we help them to be the 'Best Store in Their Town' by providing merchandising, operational, and marketing support across our pillars.

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