Automotive Service Advisor

2 days ago

Essendon Fields, Australia AL Essendon Pty Ltd Full time

Generous Retainer + Commissions + Company Car or Car Allowance
- Monthly Roster Day Off
- Personal & Professional Growth & Development Opportunities

**Essendon Mazda** have an immediate opportunity for a bright, energetic well-presented career and customer focused person to join our busy frontline customer facing Service Team as a
**Service Advisor.**

**The Company**

**Essendon Mazda** - A Zoom-Zoom feeling you’ll want to experience over & over again. Our mission is to set ourselves apart from others, delivering the Ultimate Customer Experience guided by three core principals of honesty, integrity, and loyalty. Our vision is to be the best Mazda dealership having a reputation of exceeding customer expectations with employees who are engaged and support the community.

**The Role**
To be successful for this career advancing role, you will be a confident people person, who enjoys engaging in conversation with a wide range of people, with a natural ability to deliver great customer service, provide timely issue resolution and positively influence situations in a fast-paced customer facing environment.

**The key responsibilities for this position are but are not limited to**:

- Face-to-face customer interactions as they drop off and pick up their vehicles with a focus on customer convenience.
- Liaising with internal workshop employees to ensure that jobs are completed efficiently and are returned to our servicing customers as promised
- Effective customer communication, follow up customers to provide updates on any additional work that is required on their vehicle
- Accurately reconcile the Repair Order to the Invoice, ensuring all open repair orders are confirmed and invoices prepared upon completion of work in an accurate and timely manner.

**To be considered you will possess**:

- Ability to clearly demonstrate strong face to face & telephone customer service skills.
- Desire and ability to learn and follow direction.
- A quick thinker, solutions focused with strong issue resolution ability.
- A Calm positive can-do empathic demeanour with the ability to multi-task and excel in a fast paced, demanding environment.
- A fast learner who takes pride in their ability to provide an unparalleled service to customers.
- A positive can-do attitude with strong communication skills (Oral & written).
- IT Literacy with strong attention to detail
- Adaptable & flexible, punctual, and reliable (early mornings & Saturday rosters)
- Ability to communicate clearly with strong command of English.
- Good listening & decision-making ability
- Current Manual Driver's License is Highly Regarded
- **Previous Experience in a fast paced Service Advising role is desirable.**

**What's in it for YOU**
- Generous Retainer + Commissions + Company Car or Car Allowance
- Monthly Roster Day Off
- Comprehensive Training and Development Opportunities
- Personal and professional growth opportunities
- Join one of largest dealer groups in Australia
- Fantastic Team Spirit, Work Culture & Management Support
- Employee Recognition Program and Incentives eg. Welcome Gift, Monthly BBQs, Paid Birthday Leave, Free Employee Assistance Program and More

***
Don't miss out on an unparalleled Opportunity to Join a Renowned Motor Group that
**Supports, Empowers** and
**Respects** its
**Employees** Forward your resume by clicking

**You must have relevant qualifications & experience to be considered for this position. We will only be contacting those who match the criteria.**

**Please note**: Essendon Mazda is an Equal Opportunity Employer that embraces and values equality, cultural diversity, and inclusion. All shortlisted applicants will be required to undertake a pre-employment check including police and medical checks.

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