Service Concierge

Essendon Fields location - in the heart of a dealership hub
- Mazda Essence: Join Essendon Mazda's dynamic team.
- Supportive Growth: Flourish in vibrant environment that fosters your development

**About the Role**
Do you have a proactive, customer centric attitude? Do you believe in providing unparalleled customer service? We have a role for you, join our dynamic team at Essendon Mazda as a Service Concierge.

**Tasks & Responsibilities**
- Greet and assist customers with a warm and welcoming demeanor, creating a positive first impression.
- Assist with customer service driveway vehicle check-in processes, ensuring a smooth and efficient experience for customers.
- Maintain a well-organised and inviting reception area.
- Work closely with team members to ensure seamless coordination of services and a unified customer experience.
- Address client concerns or issues promptly and professionally, finding effective solutions to ensure customer satisfaction.
- Maintain clear and open communication to meet customer expectations.
- Maintain customer courtesy fleet vehicles ensuring all vehicles are cleaned and fueled ready for use.
- Stay informed about company services, promotions, and policies to provide accurate information to customers.

**Skills and Experience**
- Exceptional customer service skills.
- Excellent verbal and written communication skills with the ability to interact confidently with customers and colleagues.
- Current Australian Drivers licence
- Strong organisational and multitasking abilities to handle various responsibilities simultaneously.
- Collaborative mindset with the ability to work well within a team environment.

**To excel in this position, you’ll clearly demonstrate**:

- A passion for delivering exceptional customer service.
- Excellent communication skills.
- Highly organised with strong time management and organisational skills.
- Maintain a polished appearance and uphold professional conduct at all times.
- Previous experience in a customer service role is highly regarded.

**Benefits and Perks**
- Essendon Fields location - in the heart of a dealership hub.
- Ongoing training
- Ongoing opportunities to further develop your career.
- Supportive management team
- Vibrant, fun work environment
- Employee Recognition Program
- Incentives such as a Welcome Gift, Monthly Company BBQs, and Birthday Leave
- Discounts across select Essendon Fields stores.
- Employee Assistance Program

**About Us**
A Zoom-Zoom feeling you’ll want to experience over & over again. Our mission is to set ourselves apart from others, delivering the Ultimate Customer Experience guided by three core principals of honesty, integrity, and loyalty. Part of Autoleague, our vision is to be the best Mazda dealership having a reputation of exceeding customer expectations with employees who are engaged and support the community.

**Furthermore**
- Mazda is one of the world’s premier automotive brands.
- Mazda is an Employer of Choice with an upbeat, energetic workplace culture.
- There is a culture of internal promotion within our business.

Are you ready to join the best in the industry and take your career to the next level? Click ‘Apply’ now

**Please Note**: Essendon Mazda is an Equal Opportunity Employer that embraces and values equality, cultural diversity, and inclusion. All shortlisted applicants need to undertake a pre-employment check including police and medical checks.