
Workforce Planning Strategist
1 day ago
We are seeking a strategic workforce planning expert to join our team. This individual will play a critical role in shaping our organization's future by creating, implementing, and driving strategic workforce planning initiatives.
The successful candidate will be responsible for aligning current needs with future requirements in close collaboration with other business units. This involves developing and maintaining strategic workforce models and plans that project current and future requirements for delivery.
This position requires a high level of expertise in workforce planning, with experience in a similar role in a contact centre environment. The ideal candidate will have excellent analytical and problem-solving skills, as well as strong communication and stakeholder management abilities.
Main Responsibilities:
- Developing and maintaining strategic workforce models and plans;
- Collaborating with stakeholders to strategically forecast and plan for future requirements;
- Maintaining a deep understanding of current recruitment objectives;
Key Skills and Qualifications
To succeed in this role, the following skills and qualifications are required:
- Experience in a similar role in a contact centre environment;
- High level PC skills, including ACD, MS Office, and Google;
- Excellence in service delivery under time pressure;
Benefits
This is an exciting opportunity to work with a dynamic team and contribute to our journey of growth and innovation. As a member of our team, you can expect to receive a competitive salary and benefits package, as well as opportunities for professional development and career advancement.
About Us:
We are a leading organisation in the industry, known for our commitment to excellence and our passion for delivering exceptional results. Our team is dedicated to making a positive impact, and we are always looking for talented individuals who share our vision and values.
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