Small Business Customer Success Lead

1 week ago

Sydney, New South Wales, Australia beBeeCustomerSuccessManager Full time US$80,000 - US$100,000

About the Role:

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We are seeking a highly motivated and experienced Customer Success Manager to join our ANZ Small Business team.

The successful candidate will be responsible for delivering exceptional customer experiences, driving revenue growth, and building strong relationships with key decision makers and stakeholders.

This is an exciting opportunity for a seasoned professional to make a meaningful impact in a fast-paced environment.

Key Responsibilities:

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  • Develop and execute tailored customer success plans to drive growth and retention">
  • Build and maintain strong relationships with customers and stakeholders">
  • Monitor customer health and identify opportunities for expansion">
  • Collaborate with cross-functional teams to ensure seamless execution and adoption">
  • Analyze customer data to inform business decisions and drive strategic initiatives">
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Requirements:

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  • Proven track record of success in customer-facing roles, with a focus on account management and relationship-building">
  • Excellent communication and interpersonal skills, with the ability to build trust and rapport with customers and colleagues alike">
  • Strong analytical and problem-solving skills, with the ability to analyze complex customer data and develop actionable insights">
  • Familiarity with SaaS and marketing automation software, with a willingness to learn and adapt to new technologies">
  • Ability to work effectively in a fast-paced, dynamic environment, with a focus on results-driven execution">
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Benefits:

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  • ">
  • A competitive salary and benefits package">
  • Opportunities for professional growth and development, with a focus on career advancement and succession planning">
  • A collaborative and supportive team environment, with a emphasis on open communication and feedback">
  • Flexible working arrangements, with the option to work from home or in-office">
  • A comprehensive training program, with a focus on customer success best practices and industry trends">
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What We Offer:

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  • ">
  • A dynamic and supportive work environment, with a focus on collaboration and teamwork">
  • Opportunities for professional growth and development, with a focus on career advancement and succession planning">
  • A competitive salary and benefits package, with a focus on recognition and reward">
  • A comprehensive training program, with a focus on customer success best practices and industry trends">
  • A flexible working arrangement, with the option to work from home or in-office">
"],

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