Small Business Banker

2 weeks ago

Sydney, New South Wales, Australia NAB Full time $80,000 - $120,000 per year


• Be supported to grow your career at NAB.

• Make a real difference for our customers and communities.

• Join a team of high performing individuals supporting business clients with up to $2 million business lending.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of a Small Business Banker, you will join the Small Business Banking team that's doubling down on customer obsession.

In this Small Business Banker role, you will


• Undertake sales related requirements for a portfolio of Small Business customers.

• Build relationships with Business Partners to create and action new business opportunities and support our customers.

• Action and manage Salesforce opportunities & national leads.

• Increase our customers "Bank of Choice" footprint and undertake retention related activities for existing customers.

• Perform credit analysis and approve requests for temporary excesses/increased limit requirements.

• Provide coaching, lead actions and role model great behaviours across the broader business.

• Managing lending and product requests for small business customers.

• Understanding customers business needs to provide holistic banking solutions.

• Increasing the portion of 'Mybank' customers within the portfolio with the number of interactions and referrals.

• Accountable for managing customer complaints and escalations until resolution is reached.

• Coaching and development of less experienced bankers within the team and developing associates.

• Drive customer portfolio risk and compliance.

• Establish and maintain Working Relationships with key stakeholders (Retail, NAB Partners and other Business Partners).

What you'll bring


• A genuine passion for customer service.

• Demonstrated experience in a lending role.

• Experience in managing customer relationships, and the credit process.

• A strong financial/business acumen.

• Problem solving, time management, critical thinking and negotiation skills

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit To discuss adjustment requirements, please contact the NAB Careers team via (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

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