Small Business Banker

2 days ago

Sydney, New South Wales, Australia NAB Full time
Overview

Small Business Banker - Sydney North Shore & Central Coast NSW

Join NAB as a Small Business Banker in Sydney North Shore & Central Coast NSW.

Responsibilities
  • Undertake sales related requirements for a portfolio of Small Business customers.
  • Build relationships with Business Partners to create and action new business opportunities and support our customers.
  • Action and manage Salesforce opportunities and national leads.
  • Increase our customers' Bank of Choice footprint and undertake retention related activities for existing customers.
  • Perform credit analysis and approve requests for temporary excesses/increased limits.
  • Provide coaching, lead actions and role model great behaviours across the broader business.
  • Manage lending and product requests for small business customers.
  • Understand customers' business needs to provide holistic banking solutions.
  • Increase the portion of MyBank customers within the portfolio with the number of interactions and referrals.
  • Be accountable for managing customer complaints and escalations until resolution is reached.
  • Coach and develop less experienced bankers within the team and developing associates.
  • Drive customer portfolio risk and compliance.
  • Establish and maintain working relationships with key stakeholders (Retail, NAB Partners and other Business Partners).
What You'll Bring
  • A genuine passion for customer service.
  • Demonstrated experience in a lending role.
  • Experience in managing customer relationships, and the credit process.
  • A strong financial/business acumen.
  • Problem solving, time management, critical thinking and negotiation skills.
About NAB and our culture

Our people are customer obsessed. We prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

We are committed to an inclusive workplace where everyone feels valued and respected for being their authentic selves. We support equality and respect through partnerships with Employee Resource Groups (ERGs) and ongoing commitments to an environment where you can work your way.

Application information

For details on the recruitment process, accessibility, or alternate methods to apply for this role, please visit the NAB careers site. If you require adjustments, contact the NAB Careers team via nab.careers@nab.com.au or use the Careers page for other contact options.

Join NAB. Detals: candidate screening and interviews may be conducted prior to the closing date. Unsolicited CVs from agencies will not be accepted.


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