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Client Service Officer

2 months ago

Mowbray Park, Australia NSW Department Of Communities And Justice Full time
About the Role

We are seeking a highly skilled and dedicated Client Service Officer to join our Estate Management team. As a Client Service Officer, you will be responsible for providing exceptional customer service and support to our clients, while also developing and implementing strategies to manage their financial affairs.

Key Responsibilities
  • Develop and implement strategies to manage client finances, including budgeting and forecasting
  • Provide exceptional customer service and support to clients, including responding to inquiries and resolving issues
  • Work closely with other teams and stakeholders to achieve quality outcomes for clients
  • Collaborate with clients to understand their financial needs and goals, and develop plans to achieve them
  • Monitor and report on client progress, and make recommendations for improvement
Requirements
  • Relevant tertiary qualifications and/or demonstrated equivalent industry or professional experience
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and stakeholders
  • Strong analytical and problem-solving skills, with the ability to develop and implement effective solutions
  • Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines
  • Flexibility and adaptability, with the ability to rotate across different teams and roles as needed
What We Offer

As a Client Service Officer with NSW Department of Communities and Justice, you will have the opportunity to work in a dynamic and supportive team environment, with a focus on delivering high-quality services to our clients. We offer a range of benefits, including:

  • Competitive salary and benefits package
  • Opportunities for career development and advancement
  • Flexible work arrangements, including remote work options
  • Access to training and professional development opportunities
  • A supportive and inclusive work environment
How to Apply

If you are a motivated and dedicated individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a brief cover letter, outlining your skills and experience.