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Service Desk Manager
2 weeks ago
As a key player in our vibrant team, you will lead and develop a high-performing Service Desk team, managing ticket flow, SLAs, and service quality.
About the Role:- Lead and develop a high-performing Service Desk team.
- Manage ticket flow, SLAs, and service quality.
- Act as the escalation point for both clients and team members.
- Maintain and streamline support documentation and procedures.
- Track/report daily performance metrics.
This role is perfect for experienced professionals who want to drive innovation in support processes while delivering exceptional customer experiences. We're looking for someone with hands-on experience with Microsoft 365, endpoint protection, or similar technologies.
Key Requirements:- Experience in mentoring/leading a team (MSP experience is a plus).
- ITIL Foundations Certification.
- Hands-on experience with Microsoft 365, endpoint protection—or similar.
Our ideal candidate has Australian Citizenship, Permanent Residency, or at least 2 years working rights in Australia and is based in Sydney, preferably in Parramatta. Must have a valid driver's license.
Join us and contribute to our mission of delivering top-tier IT solutions in a collaborative and supportive environment
