IT Service Manager

Join to apply for the IT Service Manager role at Catholic Schools Parramatta Diocese

Join to apply for the IT Service Manager role at Catholic Schools Parramatta Diocese

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We are currently looking for an experienced IT Service Manager accountable for overseeing the strategic planning, management, and optimisation of IT services across CSPD. This role will meet the needs of the organisation through a focus on service excellence, user satisfaction and continual service improvement.

Key Accountabilities:

• Develop and implement IT service management strategies, and lead initiatives to enhance service quality and operational efficiency
• Oversee the end-to-end delivery of IT Services, ensuring they are designed and managed to meet business and operational requirements
• Identify and implement opportunities for process optimisation, innovation to meet evolving needs and improve user satisfaction
• Establish and monitor performance metrics for IT services, conducting regular reviews to assess service levels, identify gaps and implement improvements
• Develop IT service management policies and standards to ensure compliance with organisational and regulatory requirements
• Lead the use of methodologies and tools for business process improvement and risk management, identifying solutions, assessing feasibility, and coordinating contingency planning
• Manage relationships with relevant external service providers, negotiating contracts and service-level agreements (SLAs) to support CSPD's strategic objectives
• Oversee change and release management activities, ensuring IT service changes are planned, tested and implemented with minimal disruption to operations

Typical experience and qualifications:

• Tertiary qualifications in a relevant area of IT or Business study
• An ITIL v3 or v4 certification, at the Intermediate or Expert level, is a must
• Management and leadership experience, ideally in running a service management function
• Stakeholder management experience in a complex organisational setting
• Strong negotiation, conflict management and interpersonal skills
• Deep experience in managing an enterprise IT Service Management platform

In return:

• Competitive remuneration
• Salary packaging
• Parental leave
• Flexible work arrangements include a hybrid working model

Interested?

This position involves working with children. The appointment of successful applicants will be subject to satisfactory employment screening for child-related employment including the completion of a National Police Check, retention of a valid Working with Children Check and adoption and compliance with CSPD's Child Safeguarding Procedures and Code of Conduct When Working with Students and Children. For more information, please visit The Office of The Children's Guardian here.

CSPD promotes the safety and wellbeing of Aboriginal and Torres Strait Islander children, and children from culturally and/or linguistically diverse backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, as well as people from culturally and/or linguistically diverse backgrounds.

About us:

At CSPD we are committed to responding to the needs of students in a world that is changing rapidly. With over 5,000 passionate employees located across our primary and secondary schools, we have the intent and the resources to transform the learning and unlock the full potential of each of our 40,000 plus students. We are always on the lookout for top talent to help us achieve our strategic goal of inspiring the future, through quality catholic schooling and by strengthening the professional lives of our employees.

Apply today

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionStrategy/Planning and Management
• IndustriesIT System Operations and Maintenance

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