Assistant Compliance Officer

Overview

Join to apply for the Assistant Compliance Officer - Building Commission NSW role at NSW Department of Customer Service.

NSW Department of Customer Service provided pay range

This range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$99,938.00/yr - A$110,271.00/yr

Assistant Compliance Officer
Building Commission NSW

• Principal location - Parramatta - Flexible working arrangements may be negotiated.
• Employment type - Ongoing position X 1 - Full time (35 hours per week)
• Closing date - Tuesday, 02 September 2025 by 10:00 am

Your role

Looking for your next career move? Our Compliance team is seeking an Assistant Compliance Officer to join our team. This exciting opportunity offers a unique opportunity to provide high-level support within the compliance space. As a key contributor to the team, you will provide assistance in all aspects of proactive compliance and inspection programs. This position allows for professional growth in a dynamic environment, where attention to detail and effective communication is valued.

What you'll do

You will perform a range of activities including the delivery of compliance programs by assisting in field and desk-based audits and inspections and interacting and negotiating with stakeholders to ensure compliance with a range of legislative requirements. You will also be responsible for a range of administrative tasks and be required to respond to complaints related to non-compliance of legislation.

• Undertake field/desk audits and inspections and liaise with stakeholders and/or their representatives to determine liability, generate assessments and/or prepare submissions to recommend course/s of action to ensure compliance with legislation
• Prepare correspondence and reports including inspection and audit reports for stakeholders and their representatives to inform and support decision making
• Obtain information, negotiate with stakeholders and/or their representatives on a range of audit issues, and compliance matters, to gain audit acceptance and facilitate outcomes
• Conduct research and participate in audit and other special project taskforces/teams to contribute to business and organisational outcomes
• Maintain currency with established procedures and policy, make recommendations and contribute to the implementation of change to support optimal service delivery
• Identify instances of non-compliance matters and gather and provide information and/or evidence for escalation and/or referral to the relevant team to support compliance activities
• Make enquiries of various sources including accessing and extracting information from other agency databases to establish compliance with legislation administered by the organisation, and to determine relevant liability
• Update and amend various organisational databases, to record enquiries and recommendations to ensure the availability of current information and to support effective business reporting

The roles report to the Manager Building Inspections.

What we're looking for

• Maintaining technical competence in the legislation administered by the organisation while working in a high volume and constantly changing legislative environment
• Experience in or willingness to learn all aspects of undertaking desktop/field-based compliance audits
• Negotiating with and gaining audit acceptance from stakeholders and/or their accounting and/or legal representatives, while maintaining positive customer relationships
• Working with customers from diverse backgrounds given varying levels of understanding of legislative requirements and obligations

To be successful in this role, you will require

• Certificate IV in Government Investigations (or equivalent experience) or preparedness to undertake an identical or similar employer-sponsored program.
• A thorough understanding of or willingness to learn the formal conduct of investigations, evidence gathering and review process.
• Current NSW driver's licence and ability and willingness to travel throughout the state when required.

If you can demonstrate these capabilities, then we want to hear from you

If you'd like to know more about this amazing role, you are encouraged to contact Aaron Carter at aaron.carter@customerservice.nsw.gov.au.

For any enquiries regarding the recruitment process, please contact Afrah Saied, Talent Acquisition Advisor, at afrah.ahmedsaied@customerservice.nsw.gov.au.

What we need from you

An up-to-date CV (no more than 5 pages) and a brief cover letter (2 page maximum) outlining how your skills and experience are aligned to the role.

Salary Grade 5/6, with the base salary for this role starting at 99,938 base plus superannuation.

Click here to access the Role Description. For enquiries relating to recruitment please contact Afrah Ahmed Saied via michael.yoon@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date

Tuesday, 02 September 2025 (10:00 am)

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here.

If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact michael.yoon@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit information on some of the different types of disabilities and adjustments available for the recruitment process.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Public Relations

Industries

• Government Administration

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