Service Desk Operations Specialist
1 week ago
We are seeking a highly motivated and customer-focused Service Desk Analyst to join our team at ASG Group. As a Service Desk Analyst, you will be the first point of contact for our clients, providing technical support and resolving issues in a timely and professional manner.
Key Responsibilities- Technical Support: Provide technical support to clients via phone, email, and remote access tools, resolving issues and answering questions in a timely and professional manner.
- Incident Management: Identify and resolve Priority 1 and 2 incidents, following established procedures and guidelines.
- Knowledge Management: Contribute to the development and maintenance of knowledge articles and documentation to improve the efficiency and effectiveness of the service desk.
- Communication: Communicate effectively with clients, stakeholders, and internal teams to ensure issues are resolved and clients are satisfied.
- Education: TAFE certification or equivalent experience in a similar role.
- Skills: Strong technical skills, excellent communication and problem-solving skills, and the ability to work in a fast-paced environment.
- Experience: Demonstrated experience in a similar role or fast-paced customer service environment.
- Competitive Salary: A competitive salary package that reflects your skills and experience.
- Opportunities for Growth: Opportunities for career growth and professional development within the company.
- Collaborative Team Environment: A collaborative and supportive team environment that encourages open communication and teamwork.
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Service Desk Operations Specialist
6 days ago
Adelaide, South Australia Paxus - Technology + Digital Talent Full timeJob SummaryPaxus - Technology + Digital Talent is seeking a highly skilled Service Desk Analyst to join our team. As a key member of our Service Operations team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesCustomer Support: Provide prompt and effective first-level ICT Service...
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Service Desk Operations Specialist
24 hours ago
Adelaide, South Australia ASG Group Full time{"title": "Service Desk Analyst Role Overview", "content": "Transformative Digital SolutionsWe're a partner that helps businesses progress through transformative digital solutions. Our team is passionate about getting it right for our customers, and we're looking for a Service Desk Analyst to join us.Key ResponsibilitiesRespond to phone, email, and event...
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IT Service Desk Operations Team Leader
9 hours ago
Adelaide, South Australia SA Government -DEPARTMENT FOR EDUCATION Full timeAbout the RoleWe are seeking an experienced IT professional to lead our EMS Operations team and ensure the effective management and delivery of EMS services across Department for Education sites.As the EMS Operations Team Leader, you will be responsible for leading, planning, and monitoring Level 2 and 3 EMS Service Desk programs, ensuring a customer-centric...
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ICT Operations and Service Specialist
1 week ago
Adelaide, South Australia Diverseco Pty Full timeAbout the RoleWe are seeking an experienced ICT Operations and Service Specialist to join our corporate services team at Diverseco Pty. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our internal IT Team, managing IT services to be delivered to internal customers across a national footprint, and ensuring the...
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Front Desk Supervisor
3 days ago
Adelaide, South Australia Hilton Worldwide, Inc. Full timeJob DescriptionJob Title: Front Desk Supervisor - Lead Guest ServicesJob Summary:We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hilton Worldwide, Inc. As a Front Desk Supervisor, you will be responsible for leading the front desk team to provide exceptional guest service and ensure a smooth and efficient operation...
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Front Desk Supervisor
7 days ago
Adelaide, South Australia Hilton Worldwide, Inc. Full timeJob DescriptionJob Title: Front Desk Supervisor - Lead Guest ServicesJob Summary:We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hilton Worldwide, Inc. As a Front Desk Supervisor, you will be responsible for leading the front desk team to provide exceptional guest service and ensure a smooth and efficient operation...
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IT Service Desk Program Manager
6 days ago
Adelaide, South Australia SA Government -DEPARTMENT FOR EDUCATION Full timeAbout the Role:The SA Government - DEPARTMENT FOR EDUCATION is seeking an experienced IT Service Desk Program Manager to lead the effective management and delivery of EMS services across Department for Education sites.As the IT Service Desk Program Manager, you will be responsible for leading, planning, and monitoring Level 2 and 3 EMS Service Desk programs,...
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ICT Operations and Service Specialist
1 day ago
Adelaide, South Australia Diverseco Pty Full timeAbout the RoleWe are seeking an experienced ICT Operations and Service Specialist to lead the provision of secure and efficient IT infrastructure and services for our national business.Key ResponsibilitiesLead the provision of secure and efficient IT infrastructure and services to the national business, including operational and strategic...
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Front Desk Team Lead
1 week ago
Adelaide, South Australia Hilton Hotels Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hilton Hotels. As a Front Desk Supervisor, you will be responsible for providing exceptional guest service, leading a team of front desk staff, and ensuring the smooth operation of the front desk during your assigned shift.Key ResponsibilitiesGuest...
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ITIL Service Desk Coordinator
6 days ago
Adelaide, South Australia Paxus - Technology + Digital Talent Full timeJob Summary:Paxus - Technology + Digital Talent is seeking an experienced ITIL Service Desk Coordinator to join our team for a 6-month contract. As a key member of our service desk team, you will play a pivotal role in ensuring seamless service delivery to our clients.Key Responsibilities:Reporting and Analytics: Utilize ServiceNow reporting expertise to...
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Service Desk Officer
3 days ago
Adelaide, South Australia Workforce Australia for Individuals Full timeAbout the RoleWe are seeking a dedicated Service Desk Officer to join our ICT team at Workforce Australia for Individuals. Reporting to the Service Desk Team Lead, this role is crucial in delivering high-quality technical support across the department. You will promote and support the use of approved application software, hardware, networks, and security...
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Service Desk Officer
1 week ago
Adelaide, South Australia Paxus - Technology + Digital Talent Full timeAbout the RoleWe are seeking a dedicated Service Desk Officer to join our ICT team at Paxus - Technology + Digital Talent. Reporting to the Service Desk Team Lead, this role is crucial in delivering high-quality technical support across the department. You will promote and support the use of approved application software, hardware, networks, and security...
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Casual Front Desk Coordinator
3 days ago
Adelaide, South Australia Genea Full time**About Genea Fertility SA**Genea Fertility SA is a leading fertility clinic that combines decades of experience, expertise, and world-leading technology with a team of local specialists, nurses, and scientists. Our clinic provides patients with outstanding care and fertility outcomes.**Job Summary**We are seeking a casual receptionist to assist on afternoon...
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Customer Experience Lead
1 week ago
Adelaide, South Australia ASG Group Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Experience Lead to join our Service Desk Team at ASG Group. As a key member of our team, you will be responsible for championing the customer experience, engaging regularly with stakeholders, and managing a team of analysts.Key ResponsibilitiesCustomer Experience Assurance: Collaborate...
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Front Desk Associate
3 days ago
Adelaide, South Australia IBIS Full timeJob Title: Front Desk AssociateJob Summary:We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at IBIS. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling guest inquiries, and ensuring a smooth and efficient...
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ITIL Service Desk Coordinator
3 days ago
Adelaide, South Australia Workforce Australia for Individuals Full timeJob Title: ITIL Service Desk CoordinatorAbout the Role:We are seeking an experienced ITIL Service Desk Coordinator to join our team at Workforce Australia for Individuals. As a key member of our service desk team, you will play a pivotal role in coordinating incident management and ticket distribution, ensuring timely responses and resolutions.Key...
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ITIL Service Desk Coordinator
5 days ago
Adelaide, South Australia Paxus - Technology + Digital Talent Full timeJob Summary: Paxus - Technology + Digital Talent is seeking an experienced ITIL Service Desk Coordinator to join our team for a 6-month contract. As a key member of our service desk team, you will play a pivotal role in coordinating incident management and ticket distribution, ensuring timely responses and resolutions.Key Responsibilities:Reporting and...
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IT Service Management Specialist
3 days ago
Adelaide, South Australia Paxus - Technology + Digital Talent Full timeITIL Service Desk Coordinator OpportunityPaxus is seeking an experienced ITIL Service Desk Coordinator to join our team for a 6-month contract with a well-established State Government client based in Adelaide.Key Responsibilities:Reporting from Service Now: Utilize expertise in Service Now reporting to ensure clear communication of service desk...
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Front Desk Associate
1 week ago
Adelaide, South Australia IBIS Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at IBIS. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesGuest Services: Greet and check-in guests, handle room assignments,...
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Front Desk Supervisor
4 weeks ago
Adelaide, South Australia Hilton Adelaide Hotel Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...