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ICT Operations and Service Specialist
2 months ago
We are seeking an experienced ICT Operations and Service Specialist to join our corporate services team at Diverseco Pty. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our internal IT Team, managing IT services to be delivered to internal customers across a national footprint, and ensuring the successful completion of IT projects within established timelines and budgets.
Key Responsibilities- IT Infrastructure and Service Management: Lead the provision of secure and efficient IT infrastructure and services to the national business, including operational and strategic planning.
- Cyber Security: Continuously review and improve the cyber security framework of the company to prevent and respond to threats and safeguard its information, assets, and services.
- Compliance and Risk Management: Ensure compliance with relevant industry security standards and other legislation identified within the IT risk and compliance framework.
- IT Asset Management: Manage IT assets, security policies, audits, and assessments.
- Help Desk Management: Manage internal help desk function, and customer service ticketing system.
- Team Leadership: Provide day-to-day leadership, management, and support of the internal ICT team, including recruitment, monitoring delivery against objectives, quality standards, personal development, coaching, and appraisal.
- Technology Licensing and Subscriptions: Manage technology licenses and subscriptions, including periodic renewals.
- Business Analysis: Collaborate with internal staff to analyse business requirements, provide functional and business analysis, including process mapping, requirements gathering, scoping, and estimation.
- ICT Systems Performance and Maintenance: Schedule, control, and manage ICT systems performance, maintenance, cyber security, and risk mitigation, in a timely, cost-effective, and efficient manner.
- Budget Management: Develop, forecast, and manage ICT budget for assets and costs, monitor costs to ensure proper budgetary controls are exercised with continuous identification of potential cost efficiencies.
- Reporting: Provide timely reports to senior management and/or board of directors.
- Qualifications: Relevant tertiary degree and/or recognised qualifications within Information Technology.
- Experience: Demonstrable experience as a team leader amongst ICT staff in mid-sized to large businesses. At least 3-5 years' experience as a team leader or similar in building and leading teams in a supportive culture which inspires people to achieve higher levels of performance. Minimum 3 years' experience in using a ticketing system to resolve issues.
- Relationship Management: Develop and maintain effective working relationships with the ability to influence, advise, and support key decision-makers.
- Proven Experience: Proven experience in ICT and business operations management roles.
- Work Rights: Existing rights to work in Australia.