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ICT Operations and Service Specialist

2 months ago


Adelaide, South Australia Diverseco Pty Full time
About the Role

We are seeking an experienced ICT Operations and Service Specialist to join our corporate services team at Diverseco Pty. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our internal IT Team, managing IT services to be delivered to internal customers across a national footprint, and ensuring the successful completion of IT projects within established timelines and budgets.

Key Responsibilities
  • IT Infrastructure and Service Management: Lead the provision of secure and efficient IT infrastructure and services to the national business, including operational and strategic planning.
  • Cyber Security: Continuously review and improve the cyber security framework of the company to prevent and respond to threats and safeguard its information, assets, and services.
  • Compliance and Risk Management: Ensure compliance with relevant industry security standards and other legislation identified within the IT risk and compliance framework.
  • IT Asset Management: Manage IT assets, security policies, audits, and assessments.
  • Help Desk Management: Manage internal help desk function, and customer service ticketing system.
  • Team Leadership: Provide day-to-day leadership, management, and support of the internal ICT team, including recruitment, monitoring delivery against objectives, quality standards, personal development, coaching, and appraisal.
  • Technology Licensing and Subscriptions: Manage technology licenses and subscriptions, including periodic renewals.
  • Business Analysis: Collaborate with internal staff to analyse business requirements, provide functional and business analysis, including process mapping, requirements gathering, scoping, and estimation.
  • ICT Systems Performance and Maintenance: Schedule, control, and manage ICT systems performance, maintenance, cyber security, and risk mitigation, in a timely, cost-effective, and efficient manner.
  • Budget Management: Develop, forecast, and manage ICT budget for assets and costs, monitor costs to ensure proper budgetary controls are exercised with continuous identification of potential cost efficiencies.
  • Reporting: Provide timely reports to senior management and/or board of directors.
About You
  • Qualifications: Relevant tertiary degree and/or recognised qualifications within Information Technology.
  • Experience: Demonstrable experience as a team leader amongst ICT staff in mid-sized to large businesses. At least 3-5 years' experience as a team leader or similar in building and leading teams in a supportive culture which inspires people to achieve higher levels of performance. Minimum 3 years' experience in using a ticketing system to resolve issues.
  • Relationship Management: Develop and maintain effective working relationships with the ability to influence, advise, and support key decision-makers.
  • Proven Experience: Proven experience in ICT and business operations management roles.
  • Work Rights: Existing rights to work in Australia.