Retail Operations Manager

2 weeks ago

Gold Coast, Queensland, Australia beBeeLuxury Full time $80,000 - $100,000

As a pioneer in the industry, we empower millions of people to express themselves through our beautiful products every day. Our products play a significant part in people's lives and stories, making us proud to be a part of their most important moments.

We are seeking an organised, pro-active and results driven leader to join our team in Coomera store. If you thrive on taking the lead on retail operations, inspiring a high performing team to achieve targets and provide world-class service, then we'd love to have you join us

The Role

You will be responsible for the day-to-day operational running of the store as our brand ambassador. You will report to the store manager and be their biggest support - ensuring the commercial success of the store - and be responsible for running the operational aspects of a high-performing store.

  • Along with the Store Manager, you will also be responsible for supporting, coaching and motivating the in-store team to achieve the store's targets, whilst setting the example in exemplary customer service
  • You will have a retail operations focus in store. This includes stock control, store procedures, organising teams around the store to optimise sales, managing store security, team rotas and tracking the team's sales performance
  • You will be responsible for the successful running and trading of the store in the absence of the store manager

You will have a strong retail floor presence, managing teams presence around the store and influencing the sales space, so enjoying this environment is vital. You will be trained thoroughly in our hand-crafted luxury product to become a Pandora product expert. You will nurture and develop the store team, to unlock their full potential and support their development.

Key Responsibilities

Main Responsibilities: You will be responsible for the overall operation of the store including managing sales, staff, and resources.

Key Skills: Strong communication skills, ability to work under pressure, drive sales and profitability, excellent customer service skills, leadership skills, adaptable and flexible.

What We Offer: A competitive rewards package that is second to none, 60% off staff discount, a day off on your birthday, opportunities for development, subsidised Health Insurance, Retail Bonus Scheme, Employee Assistance Program, generous jewellery allowance, 2 x Wellness Days.

We value our employees and strive to create a positive and supportive work environment where everyone can grow and succeed.

Please note that this job description may be subject to change based on business needs.

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