
Senior Aged Care Advocacy Specialist
3 days ago
Drive Positive Change in Aged Care
Job SummaryThe Senior Complaints Officer plays a pivotal role in enhancing the aged care experience for individuals and their supporters.
Key Responsibilities- Collaborate with complainants, care recipients, supporters, and service providers to identify concerns and develop resolution options
- Analyze and interpret information presented, including identifying, prioritizing, escalating, and managing risks within caseloads
- Contribute to team objectives and outcomes, meeting legislated and key performance indicators
- Manage complex caseloads with competing priorities, exercising discretion and professionalism
- Engage in difficult conversations with stakeholders, promoting respectful dialogue
- High-level analytical and problem-solving skills, enabling risk assessment and management, legislative compliance, and impartial decision-making
- A strong understanding of administrative decision-making principles and the aged care sector's dynamics
- Excellent written and verbal communication skills, facilitating evidence-based recommendations and clear decision rationale
Selected candidates will be contacted to confirm interview availability. We foster a workplace culture emphasizing diversity, respect, and inclusion.
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