Aged Care Specialist

1 day ago

Hobart, Tasmania, Australia beBeeComplaints Full time $110,000 - $140,000
Job Overview

We are seeking a Senior Complaints Officer to lead our aged care team in resolving complaints effectively.

The successful applicant will work with complainants, people receiving care and service providers to identify concerns and develop options for resolution.

Key Responsibilities
  • Manage high caseloads involving complex and sensitive subject matter and competing priorities.
  • Analyse and interpret information presented to you including identifying, prioritising, escalating and managing risks within your caseload.
  • Contribute to the overall objectives and outcomes of your team, including meeting legislated and other key performance indicators.
Required Skills and Qualifications

The ideal candidate will possess:

  • High level analytical and problem-solving skills, the ability to assess and manage risk, work within legislative requirements and make impartial recommendations.
  • A strong understanding of the principles of administrative decision making.
  • A strong understanding of the aged care sector and the ability to interpret, understand and apply relevant legislation.
Benefits

This role offers the opportunity to work in a dynamic environment and contribute to the delivery of quality aged care services.

Others

Senior Complaints Officers use a range of techniques to resolve complaints in a timely and effective manner.

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