Operations Support Specialist

2 weeks ago

Cleveland, Queensland, Australia beBeeBusiness Full time $90,443 - $141,771
Business Systems Analyst Role

The Business Systems Analyst is a critical role that requires effective communication and collaboration with stakeholders, including customers and end-users.

This position involves acting as the conduit between the customer community and the software development team, facilitating discussions among business stakeholders to gather and confirm functional requirements.

  • Provide regular updates to team leads, project managers, and delivery managers on project status.
  • Serve as the primary liaison between users and IT teams to ensure seamless communication and issue resolution.
  • Communicate changes and enhancements impacting data, workflow, and functionality to stakeholders.
  • Implement best practices in Business Systems Analysis through services, standards, and development.
  • Guide less experienced team members to enhance their skills and knowledge.
  • Analyze application problems and work collaboratively with IT teams to resolve them.
  • Perform preliminary analysis on discrepancies between actual and expected results.
  • Plan, document, evaluate, and track results to ensure proper operation of systems and processes.
  • Troubleshoot system problems and coordinate resolutions to minimize downtime.
  • Ensure stakeholder needs are met and promote transparency throughout the software development lifecycle using agile practices.
  • Participate in demand and steering committees for business work requests to prioritize and manage resources effectively.
  • Collect, define, and translate requirements into functional design documents to facilitate clear understanding.
  • Create mock-ups, wireframes, and support documents for sign-off to ensure requirements are met.
  • Act as a subject matter expert for assigned domains and systems to provide expertise and guidance.
  • Collaborate with architects, developers, QA, and end-users to meet requirements and deliver software solutions.
  • Analyze business processes and support new or existing applications to drive efficiency and innovation.

The Business Systems Analyst works closely with IT teams to deliver software solutions, participates throughout the software development lifecycle, and supports agile teams to prioritize product backlogs, ensure requirement completeness, and support sprint planning.

Key Skills and Qualifications
  • Strong analytical and problem-solving skills.
  • Effective communication and interpersonal skills.
  • Ability to work collaboratively in a team environment.
  • Proficiency in Business Systems Analysis methodologies and tools.
  • Experience working with agile methodologies and frameworks.
  • Knowledge of software development lifecycles and processes.
  • Ability to analyze complex problems and develop creative solutions.
  • Strong organizational and time management skills.
Benefits

This role offers a competitive salary and benefits package, including opportunities for career growth and professional development.

Other Requirements

Applicants must have a bachelor's degree in Computer Science, Information Technology, or a related field. Relevant work experience and certifications in Business Systems Analysis are highly desirable.

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