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Hospitality Partnerships Manager

2 months ago

Sydney, New South Wales, Australia Lightspeed Full time
About the Role

We're seeking a skilled Hospitality Partnerships Manager to join our Strategy & Partnerships teams in APAC. As a key member of our team, you'll be responsible for building and maintaining relationships with a vast network of product integrations partners that complement and power our hospitality point of sale products in the APAC region.

Key Responsibilities
  • Manage the entire integration partner lifecycle, including discovery, qualification, contract negotiation, integration validation, documentation, launch, and continued go-to-market activities.
  • Collaborate with cross-functional stakeholders to determine and execute on our priorities, including the wider strategy, product, sales, legal, and finance teams at Lightspeed.
  • Work with internal and external commercial and legal teams on negotiations and agreements with hospitality integration partners.
  • Identify, sign, launch, and manage new integrations for Lightspeed's core hospitality products.
  • Provide technical guidance to partners on Lightspeed's APIs during their integration build.
  • Deliver feedback to product and technology teams to help improve and grow our API endpoints and partner tools, and influence product roadmaps.
  • Validate integrations when partners have completed their build, confirming the usage of the API is appropriate and the functionality will meet our customers' standards.
  • Work with sales enablement teams to ensure awareness and understanding of new and existing partner integrations.
  • Work closely with sales, product, customer, and support teams to gather feedback from the market on existing and missing integrations.
  • Work with marketing teams to identify and execute on opportunities for co-marketing initiatives with key partners.
  • Act as the main point of contact for inbound product partnership requests.
  • Maintain high-quality internal and external integration documentation.
  • Leverage connections and relationships with key partners to identify industry trends and opportunities for Lightspeed.
Requirements
  • 3-5 years of experience working in partnerships or in a technical account manager capacity in the SaaS space, preferably in point of sale, payments, or hospitality tech.
  • Alternatively, you could come from a background in SaaS sales with a huge passion for technology and a desire to expand your career.
  • Proven results working across legal, product, and commercial teams.
  • Experience in a global SaaS environment, preferably in a fast-growth and global company.
  • Track record of being able to both set or shape strategy, as well as deliver executional plans that have measurable impact on the business.
  • Experience engaging at an executive level both internally with cross-functional groups and externally with partners.
  • Technical aptitude with APIs and ability to provide guidance to partners on how to work with them.
  • Exceptional written/verbal communication and presentation skills.
  • Ability to work independently with a high degree of accountability, while also able to collaborate cross-functionally with exceptional interpersonal skills.
  • Proven ability to thrive in a fluid, fast-paced, unpredictable environment.
What's in it for You?
  • Ability to do your job in a truly flexible environment.
  • Genuine career opportunities in a company that's creating new jobs every day.
  • Work in a team big enough for growth but lean enough to make a real impact.

We offer a range of benefits that'll keep you happy, healthy, and fulfilled, including Lightspeed share scheme, unlimited paid time off policy, flexible working policy, work remotely from anywhere in the world for up to 60 days per year, health and wellness benefit of $500 per year, mental health online platform and counselling & coaching services, paid leave and assistance for new parents, LinkedIn Learning license, volunteer day, dog-friendly environment, rooftop with dining space and BBQ facilities, self-service cafe-style kitchen and fully stocked fridge, pantry & bar, weekly catered lunches for the entire office, and exciting events hosted regularly by our Sydney Culture Club.