Luxury Hospitality Operations Manager
1 week ago
Sofitel Adelaide
Company Overview:
We are a luxury hotel in the heart of Adelaide, just footsteps from the River Torrens and Light Square. Our hotel offers an enriched experience of captivating refinement.
Career Opportunity:
A Luxury Hospitality Operations Manager will lead and oversee daily departmental operations, ensuring adherence to service standards with a focus on friendly and engaging interactions. This role involves conducting regular inspections of front and back-of-house areas to maintain high cleanliness standards, as well as safeguarding and managing cleaning materials and equipment, ensuring cost-effective linen use.
Key Responsibilities:
- Lead and manage large teams of diverse individuals to achieve exceptional guest experiences.
- Coordinate with Front Office and Maintenance to ensure guest rooms are ready and address guest concerns promptly.
Requirements:
- Prior experience in a similar role, ideally within the Luxury segment.
- Ability to work a flexible roster depending on departmental needs.
- Proven ability to lead, motivate, and mentor others.
- Prior experience working with Opera or a similar Property Management System and/or HotSOS.
- Excellent time-management, problem-solving, and organisational skills.
What We Offer:
- Competitive salary, paid above award rates: $95,000 - $110,000 per year.
- Up to 50% discount on meals at Sofitel Adelaide.
- Family & Friends accommodation discounts.
- Learning programs through our Academies.
- Fully laundered uniform provided.
- Free 24 hour access to our Employee Assistance Program.
- Opportunities to develop your talent and grow within our property and across the world.
- Ability to make a difference through our corporate social responsibility activities.
Why Work With Us?
We value diversity and inclusion in the workplace, providing opportunities for growth and development.
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