Customer Service Ambassador
4 weeks ago
We're seeking a skilled Customer Service Ambassador to join our team at Travel + Leisure Co. As a key member of our resort staff, you'll be responsible for providing top-notch service to our guests, ensuring their vacation is nothing short of unforgettable.
Key Responsibilities:
- Greet and register guests, providing personalized assistance throughout their stay
- Offer expert recommendations on local attractions and activities
- Process department-related paperwork with accuracy and efficiency
- Utilize communication equipment to provide exceptional service
- Meet with guests to discuss their vacation needs and preferences
- Work closely with the resort operations team to ensure seamless guest experiences
- Clearly articulate the benefits of our vacation ownership program
- Meet performance targets and KPIs
What We Offer:
As a valued member of our team, you'll enjoy a range of benefits, including:
- Professional development opportunities
- Discounted hotel stays across Australia, Fiji, New Zealand
- Great career development opportunities
Requirements:
To succeed in this role, you'll need:
- Previous experience in a similar customer-facing position
- A genuine passion for delivering exceptional service
- Excellent communication and interpersonal skills
- Enthusiasm, self-motivation, and a positive attitude
- Immaculate presentation and professional grooming standards
- High levels of computer literacy
- Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
- Ability to recognize and solve problems in the workplace
About Us:
Travel + Leisure Co. is a leading vacation ownership and exchange company, with a network of 51 resorts across the Asia Pacific region. We're committed to delivering exceptional experiences for our guests and providing opportunities for growth and development for our team members.
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