Customer Service Ambassador

4 weeks ago


Airlie Beach, Queensland, Australia Travel + Leisure Co. Full time
Deliver Exceptional Guest Experiences

We're seeking a skilled Customer Service Ambassador to join our team at Travel + Leisure Co. As a key member of our resort staff, you'll be responsible for providing top-notch service to our guests, ensuring their vacation is nothing short of unforgettable.

Key Responsibilities:

  • Greet and register guests, providing personalized assistance throughout their stay
  • Offer expert recommendations on local attractions and activities
  • Process department-related paperwork with accuracy and efficiency
  • Utilize communication equipment to provide exceptional service
  • Meet with guests to discuss their vacation needs and preferences
  • Work closely with the resort operations team to ensure seamless guest experiences
  • Clearly articulate the benefits of our vacation ownership program
  • Meet performance targets and KPIs

What We Offer:

As a valued member of our team, you'll enjoy a range of benefits, including:

  • Professional development opportunities
  • Discounted hotel stays across Australia, Fiji, New Zealand
  • Great career development opportunities

Requirements:

To succeed in this role, you'll need:

  • Previous experience in a similar customer-facing position
  • A genuine passion for delivering exceptional service
  • Excellent communication and interpersonal skills
  • Enthusiasm, self-motivation, and a positive attitude
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
  • Ability to recognize and solve problems in the workplace

About Us:

Travel + Leisure Co. is a leading vacation ownership and exchange company, with a network of 51 resorts across the Asia Pacific region. We're committed to delivering exceptional experiences for our guests and providing opportunities for growth and development for our team members.



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