Customer Service Team Lead

7 days ago


Eastern Suburbs, Australia Fletcher Building Full time
About the Role

Fletcher Building is seeking a dynamic and experienced Customer Service Team Leader to join our leadership team. This role is pivotal in driving customer centricity, process enhancement, and continuous improvement across the region.

Key Responsibilities
  • Lead and inspire a diverse team to consistently exceed customer expectations.
  • Manage and resolve escalated customer issues efficiently and effectively.
  • Foster a culture of continuous improvement and high morale to enhance team performance and customer satisfaction.
  • Oversee team performance, identify training needs, and support professional development to ensure team success.
  • Collaborate with internal and external stakeholders to ensure smooth operations.
About You
  • Proven experience in a customer service supervisory or team leader role within a contact center or similar environment.
  • Demonstrated ability to lead a team and achieve customer service targets and KPIs.
  • Strong problem-solving and negotiation skills with a results-driven mindset.
  • Excellent communication skills, both written and verbal.
  • Resilient and adaptable, thriving in a fast-paced and evolving work setting.
What We Offer
  • Excellent career development, training, and advancement opportunities.
  • The chance to lead and develop a team, making a meaningful impact on our business.
  • A supportive and inclusive work environment.
  • Attractive employee perks and benefits.


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