Customer Service Team Leader

6 days ago

Eastern Suburbs, Australia Fletcher Building Full time

Who We Are

We are a leading player in our industry, ASX Listed company focused on manufacturing, supply and distribution of construction products committed to delivering exceptional customer experiences and setting the benchmark for service excellence.
As we continue to grow, we're seeking a dynamic and experienced Customer Service Team Leader to join our leadership team. This role is pivotal in driving customer centricity, process enhancement, and continuous improvement across the region.

The Role

In this pivotal role, you'll lead a diverse team to ensure seamless fulfillment of customer needs and enhance sales through outstanding service. Working closely with colleagues from planning, production, transport, and sales, you will play a critical role in achieving excellence. This full-time role requires in-office presence five days a week.

If you are passionate about understanding customer needs and delivering outstanding service, this opportunity offers a chance to make a significant impact and thrive in a fast-paced, evolving environment.

Key Responsibilities

  • Lead and inspire your team to consistently exceed customer expectations.
  • Manage and resolve escalated customer issues efficiently and effectively.
  • Foster a culture of continuous improvement and high morale to enhance team performance and customer satisfaction.
  • Oversee team performance, identify training needs, and support professional development to ensure team success.
  • Collaborate with internal and external stakeholders to ensure smooth operations.


About You

  • Proven experience in a customer service supervisory or team leader role within a contact center or similar environment.
  • Demonstrated ability to lead a team and achieve customer service targets and KPIs.
  • Strong problem-solving and negotiation skills with a results-driven mindset.
  • Excellent communication skills, both written and verbal.
  • Resilient and adaptable, thriving in a fast-paced and evolving work setting.


What We Offer

  • Excellent career development, training, and advancement opportunities. this includes our Employee Education Fund to support your development.
  • The chance to lead and develop a team, making a meaningful impact on our business.
  • A supportive and inclusive work environment.
  • Attractive employee perks and benefits such as share schemes, 26 weeks full paid parental leave, huge discounts across our brands.

If you are enthusiastic about leading and developing teams to deliver exceptional customer experiences, we would love to hear from you.

Apply now to join us and make a significant difference to our business and our customers.

Please note that this role is only available to candidates with unlimited Australian working rights, as sponsorship is not available.
*Note to Recruiters: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business.

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