Conflict Resolution Professional
2 weeks ago
We are seeking a skilled Conflict Resolution Professional to join our team at Allianz Australia Services Pty Ltd.
Estimated Salary:$120,000 - $180,000 per annum
Job DescriptionThis is an exciting opportunity for a seasoned professional with expertise in dispute resolution within the General Insurance industry.
As a Conflict Resolution Professional, you will be responsible for resolving customer complaints in accordance with external dispute guidelines, policies and procedures.
You will engage with stakeholders across various areas of General Insurance, communicate with customers in a professional and empathetic manner, and develop solutions to resolve customer complaints.
You will also monitor and meet key performance indicators related to complaint resolution, identify appropriate external support services for customers experiencing vulnerability, and prepare referrals where required.
Required Skills and Qualifications- In-depth knowledge of the General Insurance industry in Property and/or Motor (mandatory)
- Extensive experience in dispute resolution within the General Insurance industry (desirable)
- Resilience to advocate for and challenge positions to find fair and reasonable solutions for complex complaints.
- Ability to plan and prioritise effectively, work under pressure, and strong time management skills.
- Excellent time management to meet deadlines, essential to complying with Allianz's regulatory requirements.
- Pay high attention to details by completing tasks with thoroughness and accuracy.
- Excellent verbal and written communication skills, including negotiation, combined with the ability to balance understanding, empathy and compassion in order to reach the best outcome.
- For external dispute resolution, at least 24 months experience working with AFCA in General Insurance complaints and analytical skills and ability to review information and apply to detailed written responses to AFCA and participate in conciliations on behalf of Allianz.
- Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.
Allianz Australia Services Pty Ltd is a leading insurance and asset management brand, committed to securing the future of our customers, partners, and the community.
We care about everything that makes you, you, and believe in an equitable workplace that celebrates diversity and inclusion.
-
Conflict Resolution Professional
2 weeks ago
Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full timeAre you a motivated and detail-oriented professional looking for a challenging role in dispute resolution? We are seeking a skilled Conflict Resolution Specialist to join our team at Allianz Australia Services Pty Ltd.About the RoleThis is an exciting opportunity to work with a leading insurance company, where you will be responsible for resolving customer...
-
Conflict Resolution Professional
1 week ago
Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full timeWe are seeking a skilled Conflict Resolution Professional to join our team at Allianz Australia Services Pty Ltd.Company OverviewAt Allianz, we pride ourselves on being one of the world's leading insurance and asset management brands. Our diverse workforce reflects the world around us, and we care deeply about our customers. We hire the best people to...
-
Conflict Resolution Specialist
1 week ago
Brisbane, Queensland, Australia Cover-More Full timeMake a Difference in Customer ExperienceCover-More Group is seeking an experienced Conflict Resolution Specialist to join our team. As a key member of our customer service team, you will be responsible for effectively managing and resolving complex customer complaints and disputes.About the Role:Resolve customer complaints and disputes through active...
-
Conflict Resolution Specialist
1 week ago
Brisbane, Queensland, Australia Cover More Group Full timeUnlock Your Potential with Cover-More Group We are seeking a skilled Conflict Resolution Specialist to join our team at Cover-More Group, a leading brand in travel insurance. As a key member of our team, you will play a crucial role in ensuring exceptional customer experiences and resolving complex issues. About the Role This is an exciting opportunity to...
-
Conflict Resolution Specialist
3 hours ago
Brisbane, Queensland, Australia Public Sector People Full timeAbout Public Sector PeopleWe are recruiting on behalf of a State Government Department for a Dispute Resolution Officer role.This is a temporary position with potential for extension. The Dispute Resolution Officer plays a vital role within the dispute resolution team, supporting the team in meeting complaint resolution targets, delivering exceptional...
-
Conflict Resolution Expert
22 hours ago
Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full timeAbout the RoleWe are seeking a skilled Conflict Resolution Expert to join our team at Allianz Australia Services Pty Ltd.Job OverviewThis is an exciting opportunity to work in a dynamic and inclusive environment where you will have the chance to make a real difference in resolving customer complaints and ensuring fair outcomes for all parties involved.Key...
-
Senior Conflict Resolution Manager
7 days ago
Brisbane, Queensland, Australia Cover More Group Full timeAbout Cover More Group:We are a leading brand in travel insurance, dedicated to delivering outstanding service to travelers worldwide. Our mission is to ensure that our customers have a worry-free experience while traveling.Why this role?We are looking for a Senior Conflict Resolution Manager who will lead and support our team of IDR offices. As a key member...
-
Conflict Resolution Specialist
7 days ago
Brisbane, Queensland, Australia Cover-More Full timeUnlock a Rewarding Career in Conflict ResolutionWe are seeking a skilled and compassionate Conflict Resolution Specialist to join our team at Cover-More Group. As a key member of our customer experience team, you will play a vital role in ensuring exceptional outcomes for our customers.About the Role:Elevate Your Career with Cover-More: Join our team of...
-
International Conflict Resolution Specialist
1 week ago
Brisbane, Queensland, Australia Dentons Full timeAbout the RoleWe are seeking an experienced Global Conflicts Lawyer to join our team at Dentons.This is a permanent position that offers a competitive salary range of $120,000 - $180,000 per annum, depending on location and experience.Job DescriptionThe successful candidate will be responsible for assisting with the review, identification and resolution of...
-
Conflict Resolution Specialist
3 weeks ago
Brisbane, Queensland, Australia Alex Correa Executive Full timeAbout the RoleWe are seeking an experienced Conflict Resolution Specialist to join our team at Alex Correa Executive. The ideal candidate will possess a strong background in data analysis, software development, and collaboration.Key ResponsibilitiesData Analysis: Conduct thorough analysis of data to identify trends and patterns, making informed decisions to...
-
Conflict Resolution Specialist
7 days ago
Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full timeJob DescriptionWe are seeking a highly skilled Conflict Resolution Specialist to join our team at Allianz Australia Services Pty Ltd. In this role, you will be responsible for resolving customer complaints in accordance with external dispute guidelines, policies and procedures.About the Role$85,000 - $110,000 per annum, depending on experienceThe ideal...
-
Conflict Resolution Specialist
22 hours ago
Brisbane, Queensland, Australia Cover More Group Full timeUnleash Your Potential at Cover-More Group:We are seeking a highly skilled Conflict Resolution Specialist to join our team. As a leading brand in travel insurance, we pride ourselves on delivering outstanding service to travelers worldwide.Why This Role?Make a Lasting Impact: In this role, you will be responsible for managing and resolving customer...
-
Conflict Resolution Expert
2 weeks ago
Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full timeDispute Resolution Specialist Role OverviewWe are seeking a skilled Dispute Resolution Specialist to join our team at Allianz Australia Services Pty Ltd. As a key member of our organization, you will play a critical role in resolving customer complaints in accordance with external dispute guidelines and company policies.About the JobIn this challenging and...
-
Conflict Resolution Specialist
2 weeks ago
Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full timeAbout Allianz Australia Services Pty LtdAt Allianz, we're a leading insurance and asset management brand, with a diverse workforce. We care about our customers and hire the best people to secure their future.We offer a workplace where everyone belongs, promoting lifelong learning, development, and global mobility. Join us to share ideas, be inspired, give...
-
Brisbane, Queensland, Australia Centacare Full timeCentacare - Specialist Family and Support Services is a non-profit community organisation committed to strengthening family and community relationships, particularly in situations of vulnerability and disadvantage. We provide professional and accountable services while empowering clients to find solutions and achieve their goals.The role involves delivering...
-
Conflict Resolution Expert
3 days ago
Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full timeAbout the RoleAs a Dispute Resolution Specialist at Allianz Australia Services Pty Ltd, you will play a crucial role in resolving customer complaints in accordance with external dispute guidelines, policies and procedures.
-
Dispute Resolution Specialist
4 weeks ago
Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full timeDispute Resolution Specialist Role DescriptionWe are seeking a highly skilled Dispute Resolution Specialist to join our team at Allianz Australia Services Pty Ltd. As a key member of our organisation, you will be responsible for resolving customer complaints in accordance with external dispute guidelines, policies and procedures.Key ResponsibilitiesResolve...
-
Conflict Resolution Specialist
2 weeks ago
Brisbane, Queensland, Australia Centacare Brisbane Full timeCentacare Brisbane, a leading non-profit community organisation, is committed to supporting the strengthening of family and community relationships. Our services cater to individuals from diverse backgrounds, prioritising those with vulnerability and disadvantage.We are seeking an experienced Family Dispute Resolution Practitioner to join our team in...
-
Global Conflicts Lawyer
21 hours ago
Brisbane, Queensland, Australia Dentons Full timeWe are seeking a highly skilled Global Conflicts Lawyer to join our team at Dentons. This permanent role will play a critical part in assisting with the review, identification and resolution of potential conflicts issues with respect to clients, matters, and new business under applicable rules of professional responsibility and the Firm's global policies.The...
-
Employee Relations Professional
1 week ago
Brisbane, Queensland, Australia Australian Retirement Trust Full timeAbout the RoleWe are seeking a skilled Employee Relations Professional to join our team, focusing on resolving complex workplace conflicts and ensuring a positive employee experience.Key Responsibilities:Provide expert advice on employment law, operational priorities, and people management to support the People & Culture team and organisation-wide...