Conflict Resolution Professional

2 weeks ago


Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time
About the Role

We are seeking a skilled Conflict Resolution Professional to join our team at Allianz Australia Services Pty Ltd.

Estimated Salary:$120,000 - $180,000 per annum

Job Description

This is an exciting opportunity for a seasoned professional with expertise in dispute resolution within the General Insurance industry.

As a Conflict Resolution Professional, you will be responsible for resolving customer complaints in accordance with external dispute guidelines, policies and procedures.

You will engage with stakeholders across various areas of General Insurance, communicate with customers in a professional and empathetic manner, and develop solutions to resolve customer complaints.

You will also monitor and meet key performance indicators related to complaint resolution, identify appropriate external support services for customers experiencing vulnerability, and prepare referrals where required.

Required Skills and Qualifications
  • In-depth knowledge of the General Insurance industry in Property and/or Motor (mandatory)
  • Extensive experience in dispute resolution within the General Insurance industry (desirable)
  • Resilience to advocate for and challenge positions to find fair and reasonable solutions for complex complaints.
  • Ability to plan and prioritise effectively, work under pressure, and strong time management skills.
  • Excellent time management to meet deadlines, essential to complying with Allianz's regulatory requirements.
  • Pay high attention to details by completing tasks with thoroughness and accuracy.
  • Excellent verbal and written communication skills, including negotiation, combined with the ability to balance understanding, empathy and compassion in order to reach the best outcome.
  • For external dispute resolution, at least 24 months experience working with AFCA in General Insurance complaints and analytical skills and ability to review information and apply to detailed written responses to AFCA and participate in conciliations on behalf of Allianz.
Benefits
  • Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.
  • A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
  • An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
  • Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
  • insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
  • Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
  • The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.
About Us

Allianz Australia Services Pty Ltd is a leading insurance and asset management brand, committed to securing the future of our customers, partners, and the community.

We care about everything that makes you, you, and believe in an equitable workplace that celebrates diversity and inclusion.



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