Conflict Resolution Professional

2 weeks ago


Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

Are you a motivated and detail-oriented professional looking for a challenging role in dispute resolution? We are seeking a skilled Conflict Resolution Specialist to join our team at Allianz Australia Services Pty Ltd.

About the Role

This is an exciting opportunity to work with a leading insurance company, where you will be responsible for resolving customer complaints in accordance with external dispute guidelines, policies and procedures. You will engage with stakeholders across various areas of General Insurance, including Property, Motor, Commercial, and Farm.

The successful candidate will have excellent communication skills, both written and verbal, and be able to communicate with customers in a professional and empathetic manner. You will also collaborate with internal stakeholders, including Claims, Legal, Underwriting, Product, Risk and Compliance teams, to ensure complaints are handled in accordance with company policies and regulatory requirements.

Responsibilities
  • Resolve customer complaints in accordance with external dispute guidelines, policies and procedures.
  • Engage with stakeholders across various areas of General Insurance.
  • Communicate with customers in a professional and empathetic manner.
  • Collaborate with internal stakeholders to ensure complaints are handled in accordance with company policies and regulatory requirements.
Requirements
  • In-depth knowledge of the General Insurance industry in Property and/or Motor (mandatory).
  • Extensive experience in dispute resolution within the General Insurance industry (desirable).
  • Resilience to advocate for and challenge positions to find fair and reasonable solutions for complex complaints.
  • Ability to plan and prioritise effectively, work under pressure, and strong time management skills.
  • Excellent time management to meet deadlines, essential to complying with Allianz's regulatory requirements.
What We Offer

We offer a competitive salary range of $70,000 - $100,000 per annum, depending on experience. This includes:

  • A comprehensive benefits package.
  • Opportunities for career growth and development.
  • A supportive and inclusive work environment.
  • A generous superannuation matching program.
About Us

Allianz Australia Services Pty Ltd is a leading insurance company committed to providing innovative and tailored solutions to our customers. We pride ourselves on our commitment to diversity and inclusion, and strive to create a workplace that values and supports all employees.



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