Digital Customer Experience Specialist

6 days ago

Gold Coast, Queensland, Australia beBeeCustomerSuccess Full time $60,000 - $100,000

As a key player in our customer experience team, you will be responsible for delivering an outstanding customer service in a fast-paced environment.

We are expanding rapidly and invite all customer service enthusiasts to join us in promoting customer-centric partnerships connected through exceptional products and services.

Our business is built on the principles of collaboration, trust, and inspiration to ensure customers access a range of digital tools supporting their business in the evolving digital space.

You will work closely with a team of specialists and account owners focused on supporting customer-centric, customized products.

At our organization, we encourage open communication, empowerment, and professional growth within a stimulating work environment.

**Position Overview**

- This role offers a unique opportunity to make a significant impact on our customers' success.

- You will play a crucial part in building strong relationships with clients around their digital products such as Google Ads, SEO, and Facebook marketing.

We put the customer at the heart of everything we do within our digital experiences. As a customer success specialist, you will be instrumental in driving customer success through delivery via strong customer and internal stakeholder relationships.

**Key Responsibilities**

- Identify opportunities for continuous improvement, resulting in an enriched customer experience.

- Collaborate with others within your team to share ideas and drive results.

- Add value through proactive identification of opportunities for customer growth and development.

**Essential Skills**

- Customer-focused mindset with a passion for delivering exceptional customer experiences.

- Strategic thinker, creative, and flexible with excellent problem-solving skills.

- Excellent attention to detail with a focus on quality and precision.

- Strong communication and interpersonal skills with the ability to build rapport with clients and stakeholders.

**Benefits**

- Competitive salary and benefits package.

- Opportunity to work in a dynamic and innovative environment.

- Flexible work arrangements to support work-life balance.

- Ongoing training and development opportunities to enhance your skills and career.

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