
Documentation Expert
7 days ago
Job Overview:
As a key member of our Developer Experience team, you will play a pivotal role in creating high-quality documentation that drives the success of our API business.
Key Responsibilities:
- Create and update comprehensive product documentation, including API guides and technical notes.
- Collaborate with cross-functional teams to ensure documentation is accurate, clear, and user-friendly.
- Develop and implement best practices for documentation, leveraging industry tools and technologies.
- Lead efforts to refresh and overhaul existing documentation content, ensuring it meets the needs of users.
- Partner with the AI team to leverage AI-powered internal tooling that enhances both documentation writing and the developer experience.
Requirements:
- 3+ years of technical writing experience, preferably within the tech payments industry.
- Bachelor's degree.
- Experience writing for APIs SDKs and embedded systems.
- Strong attention to detail and ability to simplify complex information.
- Demonstrated ability to work collaboratively with cross-functional teams.
Preferred Qualifications:
- Experience working in a company with a strong documentation culture.
- Familiarity with leveraging newer technologies such as AI for documentation purposes.
- Obsessive focus on the needs of users and improving the end-user experience.
About the Team:
- The Developer Experience team at Airwallex is dedicated to creating exceptional documentation that minimizes friction builds trust reduces support needs and drives inbound growth.
- This role is pivotal in ensuring that our documentation supports the success of our API business.
- You will be part of a collaborative team that values innovation continuous improvement and user-centric solutions.
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