Customer Experience Specialist
2 days ago
We are seeking highly skilled and compassionate individuals to join our team as Guest Services Agents in Sydney Airport. As the first point of contact for our guests, you will have the opportunity to make a lasting impression and create unforgettable experiences.
About the Role:
The Guest Services Agent is responsible for providing top-notch service to our guests, ensuring their time at the airport is seamless and enjoyable. Key responsibilities include assisting with check-in, flight rebooking, and support during disruptions and cancellations, as well as boarding flights and completing arrival and departure tasks.
Key Qualifications:
- Minimum 18 years of age
- Australian Citizen or Permanent Resident
- Previous experience in customer-facing roles (at least 3 years)
- Ability to work in a fast-paced environment
- Transportation to and from the airport (including non-operating public transport hours)
- Willingness to work a rotating shift roster (including early starts, late finishes, weekends, public holidays, and peak periods)
What We Offer:
- Competitive benefits package, including free counselling and onsite physio
- Extensive training from industry experts
- Career progression opportunities
- Full uniform and staff parking
- A supportive and inclusive work environment
We value diversity and inclusivity and welcome applications from individuals from diverse backgrounds.
Taking the First Step: If you're passionate about delivering exceptional guest services, we encourage you to apply.
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