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Concession Store Manager
2 months ago
About the Role
We are seeking a highly motivated and experienced Concession Manager to join our team at Country Road. As a Concession Manager, you will be responsible for delivering the concession store's financial targets and company key performance indicators, focusing heavily on creating a warm and genuine customer service experience.
Key Responsibilities
- Drive a customer-centric culture, creating a warm and meaningful in-store experience
- Drive sales, profit, and productivity by ensuring the achievement of all key performance indicators as set by the business
- Ensure the team has an understanding of all business objectives, with a clear focus on commercial acumen
- Inspire and empower your team through collaborative leadership, training, and development
- Work collaboratively with other Concession, Floor Managers, and Cluster Managers
- Embody our key cultural values of; Customer Obsessed, Collaborative, Inspirational, Responsible, Dedicated to Quality
Attributes You Possess
- A passion for the retail industry, exceptional service, and a strong sense of personal style and presentation
- Proven experience in managing a fast-paced retail, hospitality, or similar business
- Ability to manage budgets, interpreting financial reports, and generating efficient rosters
- Experience managing the performance, productivity, training, and development of a large team
- Operational excellence, experience with stock control and visual merchandising
- Ability to build strong relationships with stakeholders across the business
Why Work for Us
- A competitive remuneration package, including incentives
- Seasonal product allowances and generous discounts for you and your immediate family on all Country Road, Trenery, Politix, Witchery, and Mimco products
- Further offers and discounts available at David Jones
- Excellent career progression involving regular training and on-the-job development
- A genuine, open, and high-performing culture
- Opportunity to become involved in our Corporate Social Responsibility program, by supporting our community partnerships
